Signed a 1-year contract and then AT&T raised price

I have this same issue. Incredible.

I was able to get $7 off every month from now on over online chat.

I to was sold a contract for 3 years and told that would be my price for 3 years. from 113.00 and now to $185.00. I called in but I am stuck. this is unfair to those of us on low SS. I now have only 75.00 left to buy food, gas,and hope I do not need medicine or dental, and having my flat fixed this month was impossible. How would those who make no allowance for low income feel if they had to live on even less. How about a diet of Dollar Tree crackers.

Ann B of Louisiana

Yes it should. When you make entry into a contract,and are told you will be getting X service, for X price, then they immediately change it, that is bait and switch,and also FALSE advertisement. They give you a price, which you are agreed on, then change it. AT&T is a master if manipulation. They do this in other areas also,especially wireless. Unless they say it's only for X amount of time, or tell you upfront about changes coming in price, then it is illegal.

[Edited to comply with Guidelines]

I agree with you . I had to call ATT a few weeks ago because in my area they were in a dispute with the CBS carrier in my area so we no longer were getting CBS.  I went online and purchased  CBS all access so I could see my shows. I called ATT and they did give me a $10 credit since I told them that's what I paid CBS . Friday I received an email about an order they said I made (I was out of town so didn't contact them) and saw my rates were $9 higher. I called them and they said everything was the same and I had a rate increase. I told them the same thing I signed a 1 year agreement and was quoted a certain price. They said there was a increase I said wait a minute I am under contract and cant leave without penalty and you can raise my rates . They said yes. The only good thing is my contract is up end of May and probably will just cut the cord or call another company. I have been with ATT about 15 years . If you want to lose a customer this is a good way to do it.

I am now having the same problem with rate hikes twice in the last few months despite my 1-year contract. It is unethical and greedy for ATT or any company to increase internet rates for customers under contract and yet charge a fee to customers who cancel before the contract ends! I would put in a complaint to BBB and PUC and even Channel 2 News! I am a low income person who only qualifies for discount on phone service, but internet service is not yet considered a phone service if using a uverse type system. Time to look for another provider!

AT&T TV - $108

200 channels ($88)
HD Fee ($10)
Box fee ($10)
 
AT&T Internet - $57.00
Internet 18 unlimited with bundle but throttle after 1024 Plan GB
 
Total: $163.72 plus account service fee, tax and local fees

Also Includes: Annual aggravation in long calls regarding price and negotiating lower # of channels to try and keep within price range until after (4) years when they refuse to offer discount at all. Prorated $350 termination per service. Also note their discount may stay the same during your contract, but the actual rates may increase because your contract is for the DISCOUNT amount, not the price they are charging (ie: Gas card for .03 cents off regardless of the actual gas price).

versus:

Charter TV - $63.96
Spectrum Select ($39.99)
(2) DVR/HD Boxes (13.98)
DVR Service $(9.99)

Charter Internet - $44.99

100 mbps ($39.99)
Charter Wi-Fi for multiple devices ($5.00)

Total: $108.95 plus tax and local fees

Includes: 2 year pricing of 39.99 per service, no contract, free internet modem, no data caps, install fee waived (saving $49) and install date the same day as sign up for the order.

It's a no brainer, right?! Even with the "discounts" from AT&T we are paying less with Charter. Never again will I recommend U-verse or AT&T to friends, family or colleagues.

Thank you for the service company info. Unfortunately, I live in an apartment complex that only allow tenants to use one specific cable company. Currently, I use a ethernet modem, or I can use DSL. ATT bought out all of their competition for the complex I live in. I intend to notify PUC and FCC about the apartment practice of forcing renters to use a particular company. I understand that the property owner is being paid something in return for the apartment customers.

I understand that forcing tenants to use a service company is illegal, yet many apartment properties are still doing this.