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6.7K Messages

Wed, Aug 10, 2016 9:34 PM

Is AT&T Internet Available at Your Location - Things to know from AT&T


You Want AT&T Fiber, We're Working On It


AT&T Internet is not available in all areas but AT&T is working to change that! Below, you will find information explaining:

  • why services may not be available
  • other AT&T internet options
  • news about AT&T Fiber expansions 


Why AT&T Internet is not available  

  1. Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.  
  2. Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. We do not have information if or when it will be.
  3. The area is not built for U-verse – some areas are not U-verse ready. The Community team does not have information if or when it will be. Distance and equipment can play a key in instances like this.
  4. Another competitor services there area - This happens from time to time but it does not mean all services are not available to you. Check out other internet options below!

Note: In order to get higher speeds, you must be within a certain distance of the serving equipment or the equipment must be present in the area. Points 1 and 2 apply in these scenarios. If internet is not available, there are other options.


Gigabit Speeds, When Is It Coming?

Check out our coverage map to see where AT&T Fiber is at and cities underway. If AT&T Fiber is available, you can order now!


If your neighbor has AT&T Fiber, we can research your address to see if it's available. Remember, distance and equipment still play a factor as mentioned above. 


Heads Up: Some areas, or homes, may not have AT&T Fiber, yet. There a many factors including those listed above. It can take time to build out areas for fiber so please pardon our dust. 


Looking for Fiber for your Neighborhood or Building?

Are you the property owner or represent your neighborhood (HoA president) and want to get AT&T Fiber for your area. Learn more about how to bring fiber to your property


Other Internet & TV Options

Internet TV
AT&T Mobile Hot Spots DIRECTV Satellite Service
AT&T Fixed Wireless Internet AT&T TV NOW
AT&T Unlimited &More Plans WatchTV 



ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment




44 Messages

4 months ago

we dont have at&t fiber or cellphone signal I still dont understand why

New Member


1 Message

3 months ago

Is there a timeline for AT&T Fiber in Appleton, WI?

New Member


3 Messages

2 months ago

I believe at&t are installing fiber in my area but I am not sure they are doing construction and have cables which look like fiber cables. I want fiber since i have been scammed for 13 years by your company and I want reasonable speeds for family and not pay your outrageous price for 6mbps internet. 45 dollars by the way. So if you aren’t doing construction to give my area fiber get on it right away. My zip code is 30157 so start working on that fiber.

Note: This comment was created from a merged conversation originally titled When is at&t Fiber come to my home

New Member


4 Messages

2 months ago

I am moving into a NEW construction neighborhood. AT&T fiber was run to EVERY lot in the subdivision. I built on a corner lot that didn't have a street address assigned to it (depending on house layout, it could have been on either street). ALL other (NON-corner) lots in the subdivision show that Internet is available. What will it take to order (transfer my) service at this address?

Note: This comment was created from a merged conversation originally titled New neighborhood has AT&T fiber, corner lot DIDN'T have street address = no availability



10.7K Messages

at&t uses the usps database for address verification, if your address has not been updated in the usps that will delay service adrress verification.

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Professor


2.3K Messages

Contact 800.288.2020 and request an Address Verification. You'll need the addresses of the neighbors on each side of you (same side of street) that have AT&T service. Normally takes 2 - 3 weeks for this process; who knows how long now?

"Don't make me summon the flying monkeys...."

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member


4 Messages

Are you saying that they verify my NAME/Address with USPS?

All of the other neighboring houses/lots show service IS available and no one lives in any of those houses (still under construction).