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AT&T Fiber Ordering

AT&T Fiber Ordering

Learn how to order Internet with AT&T Fiber.

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id like to see 2GB and 5GB fiber come to my area we have 1GB id like to see higher speeds

when is higher speeds gonna come out to Forest Hill Texas/Everman id like to see higher speeds as i could use 2GB and 5GB for gaming

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ATT lied about $300 rebate

Offered a $300 Visa card for getting fiber one. Agent also offered $150 for getting the 1 gig .  Got the $150. Here’s all the excuses about why I didn’t the the Visa card.  Had to wait until  I had service for one month.  Reward center wasn’t authorized to give more than $200, t

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Horrible customer support - Worst experience , ended up waisting 2-3 hours without resolving my issue

I ordered ATT fiber Wifi services sometime in August 2022. I was promised a rewards card of $200 for ordering online and $100 for another online coupon("FIBERNOW") by the sales rep who helped me to place the order. The order number is (Edited per community guidelines) ACCOUNT (Edited per communi

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However not showing as available online-Fiber was Installed ?

Fiber was installed in my Apartment complex - This happened months ago. The techs came - Installed it in my unit and I can see the Jack on my living room wall. BUT the online address verification tool says I don't have it! Can anyone from AT&T help with this please?

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Fiber Hassles

I was offered a $200 gift card to change to fiber internet, so I did. Had to take two days off work because the first appointment the guy said he couldn't do anything that day because they have to bury the line first and would have to come back after they did that. He didn't know why they didn't tel

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New build house address

I bought a new house in a master planned community. Builder said ATT will be the provider, but when I call ATT they are unable to locate that address. What should I do?

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Accepted Solution

Fiber Internet

Can someone at ATT, other than customer service just giving me a scripted answer, explain to me why I cannot get Fiber at my address? Thanks!

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Fiber available in only 2/3rds of the neighborhood and ATT left a few years ago

Title says it all. Large, nice area neighborhood, with underground utilities, in the center of a metro area, with fiber all around the neighborhood.  ATT came out and installed Fiber to 2/3rds of the neighborhood, but left the entire bottom right quadrant, which is several hundred homes, witho

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Orbi RBR850 router, Orbi RBS850 satellite connected with the AT&T Fiber Optic modem BGW320-500

What are the correct settings to have these two systems work together as one?

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DSL to fiber

I am continually bombarded with offers to upgrade to Fiber from my DSL line, calls, letters, emails. I have talked with linemen nearby, people nearby that work for Att and they all say it’s not available. Even their website says it’s not available. Only their reps tell me it is and I’m concerned the

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Overcharge to account after account cancellation

Around the start of November I was traveling from the states to Okinawa Japan on Order since that where I’m currently stationed at. Prior to leaving the states I called and made the last set of my payment for my account, and attempted to cancel my account only to be accomplish the attempt in Guam w

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Research the Product you are Buying Before you Buy

Sharing an experience regarding a phone purchase to help someone else not have the same experience I did; it's not all negative. It is my belief all things work together for good. We learn and we grow through our experiences. We can also help others by sharing our experience/stories. My story is l

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unable to attach files

unAble to attach files in emails

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 • Email

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Urgent

I applied online but the submission never went through and it took money from my bank

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 • Internet

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I need help getting in my account i forgot my id an password

I need to update my information but cant get into my account i damaged my phone and unable to get verification sent to my phone an i cant remember the password to the email i set wit my account

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 • Wireless

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Trade in

AT and T had promotion at sams club to trade in iPhone 11 for IPhone 14. I was told that as long as the trade in phone is not broken and in good condition, I will get credit of $750 to offset the cost of the new phone. After waiting for more than a month, I just receive a gift card of $130 in the ma

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Accepted Solution

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Cancel a Line on my account

I have paid off all phones on my account and would like to cancel one phone permanently. Can you explain how to do this?

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 • Wireless

141

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Official Solution

I what to buy a gateway

I want to buy a gateway to replace my 2Wire 198. Is that possible, and will AT&T configure it to my current internet service?

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 • Internet

132

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I see that I was scammed into the trade in like others

I was told to send my damaged phone bc it was under warranty.  I sent the phone recieved a new phone , then AT&T sent the damaged phone back stating that it was not under warranty and that I would be charged $700. I have tried since Nov. 22 yo resolve this..no luck at all. I WOULDN'T RECOM

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 • Wireless

102

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Unlock Device

Not a att customer but my phone is locked to there network

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 • Wireless

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Official Solution

Can a BGW-210 be setup to support 2.4mhz

Signal is weak at furthest points of our home.

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 • Internet

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