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Community Support

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6.7K Messages

Wed, Aug 10, 2016 9:34 PM

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When is Faster AT&T Speed Going to be Available? - Info from the AT&T Community

Internet_Fiber.jpg

Learn why faster AT&T speeds may not be available

Gigabit Speeds, When Is It Coming?

Check out our coverage map to see where AT&T Fiber is currently, and cities that are underway. If AT&T Fiber is available, you can order now!

Note:  AT&T Internet is not available in all areas, but AT&T is working to change that! Below, you will find information explaining:

  • Why services may not be available?
  • Other AT&T internet options?
  • News about AT&T Fiber expansions?

Why AT&T Internet is not available  

  1. Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.  
  2. Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. We do not have information if or when it will be.
  3. The area is not built for U-verse – some areas are not U-verse ready. The Community team does not have information if or when it will be. Distance and equipment can play a key in instances like this.
  4. Another competitor services there area - This happens from time to time but it does not mean all services are not available to you. Check out other internet options below!

Note: In order to get higher speeds, you must be within a certain distance of the serving equipment or the equipment must be present in the area. Points 1 and 2 apply in these scenarios. If internet is not available, there are other options.

 

I see they are spraying lines, is AT&T on the way?

Maybe. Marking locations is a best practice for most outside crews. They are used to mark an area where a gas line may be or even a water line. On the other side, it could mean AT&T is going to place cable. Until cable and everything that powers internet is placed, our internal systems will not be updated. You can fill out a form, shown below, for more information. 

We will check your address, just fill out a form

If your neighbor has AT&T Fiber, we can research your address to see if it's available. Remember, distance and equipment still play a factor as mentioned above. 

 

Heads Up: Some areas, or homes, may not have AT&T Fiber, yet. There a many factors including those listed above. It can take time to build out areas for fiber so please pardon our dust. 

 

Looking for Fiber for your Neighborhood or Building?

Are you the property owner or represent your neighborhood (HoA president) and want to get AT&T Fiber for your area. Learn more about how to bring fiber to your property

 

Other Internet & TV Options

Internet TV
AT&T Mobile Hot Spots DIRECTV Satellite Service
AT&T Fixed Wireless Internet AT&T TV
AT&T Unlimited Plans

 

 

ChrisZ, AT&T Community Specialist 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

New Member

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1 Message

2 y ago

Is there a timeline for AT&T Fiber in Appleton, WI?

New Member

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3 Messages

2 y ago

I believe at&t are installing fiber in my area but I am not sure they are doing construction and have cables which look like fiber cables. I want fiber since i have been scammed for 13 years by your company and I want reasonable speeds for family and not pay your outrageous price for 6mbps internet. 45 dollars by the way. So if you aren’t doing construction to give my area fiber get on it right away. My zip code is 30157 so start working on that fiber.

Note: This comment was created from a merged conversation originally titled When is at&t Fiber come to my home

New Member

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4 Messages

2 y ago

I am moving into a NEW construction neighborhood. AT&T fiber was run to EVERY lot in the subdivision. I built on a corner lot that didn't have a street address assigned to it (depending on house layout, it could have been on either street). ALL other (NON-corner) lots in the subdivision show that Internet is available. What will it take to order (transfer my) service at this address?

Note: This comment was created from a merged conversation originally titled New neighborhood has AT&T fiber, corner lot DIDN'T have street address = no availability
Constructive

Employee

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24.5K Messages

at&t uses the usps database for address verification, if your address has not been updated in the usps that will delay service adrress verification.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
davemize

ACE - Professor

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3.6K Messages

Contact 800.288.2020 and request an Address Verification. You'll need the addresses of the neighbors on each side of you (same side of street) that have AT&T service. Normally takes 2 - 3 weeks for this process; who knows how long now?

"Don't make me summon the flying monkeys...."

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

Are you saying that they verify my NAME/Address with USPS?

All of the other neighboring houses/lots show service IS available and no one lives in any of those houses (still under construction).

madmax988

Scholar

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346 Messages

Att ran fiber to 2 streets in my neighborhood/ subdivision then gave up.  Is there anyway to find out if they'll ever finish installing fiber to the rest of the neighborhood?  They literally ran fiber past my street.  I'll give you my address in a private message if you contact me.  Thank you.

Contributor

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5 Messages

1 y ago

I live in Rancho Cordova CA, and neighborhoods within a mile of me has ATT Fiber. My immediate neighborhood does not, but fiber is on three sides of us. Also I am paying $50+10/mo for 100/20 VDSL when I see now Internet 100 price just dropped to $35+10 for any flavor of 100mbps four days after I activated my ATT internet. I hope the Fiber rollout continues in Rancho Cordova. 

ATTHelp

Community Support

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176.6K Messages

1 y ago

We got just the thing for you, @doubleatheman.

 

Check out our Notify Me system. You will need to input your information so that we may reach out to you once services are available. We hope that this is helpful to you. We appreciate your interest in joining the AT&T family.

If you have any future concerns let us know. We are always here and happy to help.

 

Ariel, AT&T Community Specialist

New Member

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1 Message

1 y ago

I live in a mobile home park on Magnolia Ave in Riverside, CA.  I understand that one of the main fiber lines, runs right past the property I live on. It runs parallel to Magnolia Ave.  There are no other services available here but AT&T DSL w/3 to 4.9Mbps.  Why isn't fiber internet available to us? Could it be because we have no other services available and AT&T can charge us the same for DSL as Fiber?

(edited)

ATTHelp

Community Support

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176.6K Messages

1 y ago

Thanks for your interest in AT&T Fiber, @MagnoliaAve10513!

 

We are always working to expand our fiber services. There are several reasons why it may not have made it to you yet. You can always check your eligibility as it may be added at any time!

 

If you have any other questions, let us know! 

 

Raychel, AT&T Community Specialist

gr8sho

ACE - Professor

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3.1K Messages

1 y ago

The notify me link is for uverse, and therefore of no value since att no longer installs new service for that product.  

New Member

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1 Message

1 y ago

I have a Fiber Line sitting at my front lawn as foo all houses in my neighborhood.  I watched them dig and finish the lines as I went through the process of picking my lot and building my home.  I have spoken with the engineers as they quality checked and tested the lines.  They were completed and down now some 6 months ago.  The post up front is stamped with my house number 920 ****** ATT Fiber.  Now 4 months after moving in.... ATT still can’t find my address for verification. 

What a crazy waste of fiber to not turn on too 30 odd houses.  

New Member

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2 Messages

10 m ago

What does it take to get ATT wired internet service where only phone service exists now? My zip code (29702) has several roads, hundreds of homes and businesses, that do not have access to high-speed internet (cell phone only, and sometimes not even that). Schools now require home internet use. Teachers and other professional working from home require high speed internet. I want to purchase property to build a new home, but I am SEVERELY limited by where I can look because there is NO INTERNET service!

HOW can this be FIXED??? Who do I call?

Note: This comment was created from a merged conversation originally titled Internet service in rural areas
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