New Member
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9 Messages
Cannot Log In to U-verse App
I cannot log in to U-verse app on my iPad and iPhone. When I tried to log in to U-verse app on Friday, a message saying "Use your correct member ID (email address)" showed up even though I typed both the correct E-mail address and the password. I even changed the password on myAT&T account, but I still got the same message and "your information did not match our records" after trying a few times. I called AT&T customer support, but he was not able to resolve this problem after more than an hour and told me to wait for a day or two to try again. I tried to log in the next day (Saturday), but it still did not work. Then today (Sunday) I changed my password on myAT&T account again and waited for about two hours, but I still got the same messages "use the correct ID" after first try and "your info did not match our record" after second. I cannot log in to U-verse app on my phone, either, because two days ago the customer support rep told me to log out and log in to see if I would be able to get in on the phone which I couldn't, of course!!!! How can this crap keep happening!!!???
JoeFW
New Member
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32 Messages
2 years ago
@ Cschocke0415, did you try a workaround such as creating a sub-account?
This worked for me and did not involve any wasted time on the phone with Tech Support...
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Cschocke0415
New Member
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5 Messages
2 years ago
I don’t think so it’s so confusing but I will try that tonight. Thank
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Cschocke0415
New Member
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5 Messages
2 years ago
This is totally ridiculous.
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wakegm
New Member
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1 Message
2 years ago
I can no longer log in to my U-verse app either after it working fine last month. I'm using my att.net email address and the password I've always used. Grrrrrrrrrrrr! I pay WAY TOO MUCH for this cable to have a non-working app!
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DeezFrimps
New Member
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2 Messages
1 year ago
Hello! Guess who also can’t log in to their U-Verse app after going through this thread, deleting and re-installing the app, and creating a new sub-account. “Connection issue. Please log in again. Error code:998” November 15, 2022
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tajmahal63
New Member
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1 Message
1 year ago
I'm having the same problem. Hours on the phone and unsuccessful attempts at so-called "experts" through an ATT connect that was texted me--they're bots and worthless.
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Coopertoll
1 Message
25 days ago
Yes! I agree with you! I cannot sign in and I need some help!
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JoeFW
New Member
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32 Messages
25 days ago
I have not used the Uverse app in months so I just signed in using the sub-account I made a few years ago. Apparently the app has been updated and is working good for me. Try what is suggested earlier in this years old topic...
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