AT&T Retention Department Not Honoring Agreement

I too have been a long term customer of AT&T. I received a bill that was double the amount that I was paying.  As a senior citizen, I am on a limited budget and wanted to stay on the program that I had had previously.  Once I received the bill, I called and spoke to a person named Karen who hung up on me.  I called again and was placed on hold for 2.5 hrs and nobody returned to the phone.  I waited for a few weeks and called again, same response, I have spoken to stephen, Peggy, Jessica,Janice, Rashanda,Randall and Michael.  I called AT&T again today, having not MISSED a payment and spoke to Ebony, was transferred to Jake when I asked to speak to a Supervisor (which seems to be the magic word to get you placed on hold for 1.5 hrs (two days ago) or simpy being hung up on.  I called again and spoke to Jasmine and asked for a Supervisor, and was connected to Red who put me on hold for another 1.5 hrs. I've made several attempts to reach someone to discuss my account but to no avail.  I had a simple set up, no "bells or whistles" just a simple account.

I was informed today that my service was being terminated (although I have not missed a payment to AT&T) which I am sorry about because I've paid them each month without fail. I've made every attempt to talk to a supervisor to no avail!!!!  I was asked didn't you look at your current bill?  Of course not, I HAVE NOT RECEIVED MY CURRENT BILL!!!!!

At&T states that they have good customer service, if so, I'd hate to see a company with POOR customer service!!!!!!  Please call me **** since I cannot call you AT&T!!!!!!

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

i'm experiencing the same thing. Haven't received my latest bill and now it's overdue. The woman on the phone just told me my monthly fee was higher price yet again and when I asked to talk to someone who could fix it, she put me on  hold to speak to someone in Promotions. That was 50 minutes ago now. That Promotion was back in June and it's still not right and I can't ever get to someone who can really fix it. ATT has good tech service; they come out on Sundays, but billing and customer service is quite poor.

My neck is sore with all these wait times on hold.

---InTo: AT$T


To Whom It May Concern:


October 5, 2015





Reference #[edited for privacy – please do not post personal information]





My name is Wyvonnia S  and I am writing because I have failed
to reach a Supv. or get a response from anyone after many attempts. I
wrote to you on Aug. 8, my service had been turned off at that time,
which I was unaware of. I've been hung up on, had the phone placed on
hold and nobody returned, talked to some very rude agents, and informed
that AT$T did not have supervisors. I've been calling since MAY.





As of last week, I received a bill for $135 for two month's service.
Keep in mind that I have paid AT$T $100.00 for service that I DO NOT
HAVE! I only had service for June and July. It was interrupted in June
and turned off at the end of JULY! I did not miss a payment!!





I was told by two different people in the retention department that my
account had been restored and that I should be just fine. I kept paying
and waiting for the bill to come reflecting the changes and kept paying
through Sept. Last week, I was informed that AT$T no longer offers
service in my area and that there was no way that my service could have
been restored!! My question now is how can I owe for a service that I
do not have and cannot get restored because AT$T no longer offers it in
my area??? My service was interrupted in June! I still paid AT$T!!!





As a Senior, my money is budgeted according to the Social Security
Office. I plan my money and I pay my bills, but this billing is totally
out of of line. I need to hear from someone who can address this issue
and work this out! I am currently being contacted by a Collection
Agency!!!




My credit was good and I am too old to have it stained at this point in
my life!! I believe that I am being taken adavantage of because I am
ELDERLY!!


Wyvonnnia S


[edited for privacy – please do not post personal information]

sert Reply Above This Line---

Contact your state's equivalent to the Oklahoma Corporation Commission or Texas' Public Utility Commission. Also get legal advice abut small claims court. Another option is a consumer advocate at one or more of the local TV stations. Get it in the news any way you can. Public embarrassment could work. Publicly get a bunch of people screaming at them.    Just some thoughts.

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