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Contributor

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2 Messages

Mon, Dec 16, 2019 5:20 PM

What is up with ATT Thanks?

What is up with ATT Thanks today (12/16/19)?  Went to TRY to claim a ticket, it told me UhOh, something went wrong repeatedly.  Then it went to UhOh, we can’t find the prize you are trying to claim to We’re sorry, all prizes are claimed for today.  What the heck?

Responses

Brand User
ATTHelp

Administrator

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111.6K Messages

3 months ago

We're sorry, @LRH940 that you weren't able to get tickets this week, but there are more tickets next week. Make sure to check back on Sunday!

Kenneth, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

3 months ago

I don’t think many win, if they do, they never get a email how to claim. Which is the case with the pop socket that I was suppose to get a email in 24-48 hours, several days ago.
Brand User
ATTHelp

Administrator

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111.6K Messages

3 months ago

Hello @LRH940,

 

Thank you for informing us. If you haven't received the redemption email within 48 hours, we recommend that you check your Spam folder of your email mailbox to see if it might have been sent there by mistake. Hope this helps!

 

Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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