New Member
•
1 Message
Installing the Secure Family App
I'm having trouble setting up the secure family app... I am able to log in and select my phone number for parent level access, but when I get to "Add Family Members" to choose the lines I want to manage, I select my son's phone number and hit "Sign Up," but keep getting an error message: "Whoops, something went wrong. Please give it another try." I keep getting this error message and am not sure what is going wrong. Any advise on what I need to do?
ATTHelp
Community Support
•
231.9K Messages
3 years ago
Couple of steps which may help resolve your experience, @j_spiel!
Let's look into that for you. First, uninstall and reinstall the app then test the results. This action usually helps resolve similar unresponsive experiences with Secure Family as yours.
Second, AT&T Secure Family is capable of monitoring most AT&T phones. Here are several things to keep in mind:
Reach back and let us know how this worked for you!
Lar, AT&T Community Specialist
0
0