Hello Team, Device Unlock portal is not working for more than 3 weeks. I'm using the non-AT&T customer option and i get this error: "We're sorry, but we're having technical difficulties with our network at the moment. Please try again later." I have provided the details of IMEI, email id as requeste

trying to unlock an at&t Alcatel IDEAL 4060a, but online unlock portal displays the following message"The IMEI you entered does not appear to be an AT&T wireless phone or tablet. Please re-enter the correct 15-digit IMEI number for your AT&T wireless phone or tablet. You can obtain the IMEI number f

In 2013 I paid full price for a Samsung Galaxy S2 (SGH-i727) phone, and selected a monthly plan, at an AT&T store.  Less then a year later I changed to GoPhone pre-paid service. I was assured that the phone was mine without any encumbrance.  I used GoPhone for a couple of years.  A few months ago I

So I am trying to process an unlock for an AT&T phone (Blackberry Z10) through the website.The process goes as expected, unlock is approved, I receive an unlock code.Only one problem - the phone does not accept the code.It only has 10 tries until it hard locks, and now I have used 4 of those tries,

I have been trying to unlock my device, that I bought with AT&T. I have paid all my contract dues and yet they would not let me unlock the phone or make the process as painful as possible.  This is a company that knows nothing about customer service and is sure to go down the drains soon ! As and wh

Hello ATT community, I am using ATT prepaid service from Nov 27 2018 and it was 6 months by may 27 2019 so I went ahead submitted device unlock request and att responded saying try unlock after 6 months. I verified with ATT customer care and they mentioned system showing service from Jan 25 2019 so

I requested to unlock my device 5 days ago and it is still pending. I have spoken to AT&T tech support on 4 separate occasions asking why it has taken so long (the AT&T website states it will take a max of two days) but all they say is someone is working on it, which can't be the case if it has take

I have an old iPhone 6 that has been inactive for over 6 months.  It was not a prepaid device.  It no longer has a number associated with it.  I need to unlock it so I can give it to an older family member to use.I have read the eligibility requirements and all of them are being met. When I submit t

I have a Samsung Galaxy S3 phone which I purchased from ATT about 2 years ago on a 2 year contract. Now since my contract is over I wanted to unlock my phone so it can be used on other network. I went to ATT device unlock portal and requested to unlock my device. I received an email saying your phon

hii have submitted device unlock request for my att prepaid device, and it was mentioned i will receive email for confirming unlock request. but i dont see a email till now. this is the 3rd time i am having issue with receiving email after unlock request creation. here is the request number given by

Recently I contacted AT&T Wireless customer care to cancel my wireless contract (samsung galaxy s5) and initiate device unlock. I had cleared all due bills till date and asked CC (customer care) representative if I pay ETF (early termination fee) will I be able to initiate unlock request straight aw

I've  found a old phone I use to have and use and my son wanted a cellphone e so I decided to put a straight talk sim into it and saying its locked to at&t even tho I've used a straight talk sim in it before. So I went to at&t.com/deviceunlock but the service doesnt recognize my Imei and gives a mes

I switched to AT&T recently after I got married and to be honest, I have had nothing but problems. I am in the military and I am currently deployed to South Korea. Prior to leaving the states, I contacted AT&T with the instructions the manager gave me at the store and I submitted my deployment order

So I've submitted the unlock request and have already confirmed the request by clicking on the link within 24 hours. Its been 3 days and I still have no response. Its said to be still in progress when I check the status. HELP MEEEE!

Hello,   One year ago I purchased AT&T branded Samsung Galaxy S6 Active from an equipment supplier of our company. It was legally unlocked when I received it and I switched from a prepaid AT&T plan to T-Mobile. One month ago I had to send my phone to an official Samsung Service Center to repair, but

Just submitted for a device unclog request and received the following notice:We can't unlock this device.  Hi _________, Unfortunately, the device you're trying to unlock is associated with fraud so we can't unlock it. Thanks for choosing us,AT&T Has anyone else experienced this warning?  I a comple

I was an original iPhone customer with the unlimited grandfathered data.  When AT&T announced another price increase on the data plan in January, I decided to switch to another carrier.  I received an email from AT&T stating that if I canceled my contract due to the price increase, the ETF would be

Hello, I made a request to unblock my iphone 5c since 10-19-2018 and when I check it is written : We're reviewing your unlock request now. Please allow two business days for processing.We'll email you soon with a decision on your request.Someone  can help me please?

Not sure if this is the write place to be posting this... I have an LG G2 phone that I used couple of years ago on AT&T. In January 2017 I lent it to a visiting relative to use for one month on a GoPhone account. I now want to unlock it so I can use it while traveling overseas. I tried to unlock it

I'm on an AT&T post-plan wireless plan with a fully owned Samsung Galaxy S8+ I had purchased directly from AT&T.  I've submitted an unlock request multiple times but it says the IMEI does not match my phone number.  I tried speaking to multiple customer service reps and none of them really know what