Problem Unlocking Phone Even After Approval
So I am trying to process an unlock for an AT&T phone (Blackberry Z10) through the website.
The process goes as expected, unlock is approved, I receive an unlock code.
Only one problem - the phone does not accept the code.
It only has 10 tries until it hard locks, and now I have used 4 of those tries, so 6 left.
I triple checked the IMEI, resubmitted the request, and it provides the same code.
I tried the entire code twice, and the first 8 digits twice (advice i read online). Still refuses to accept it.
Anyway, so I called AT&T international customer support, and they refused to help me.
They say that without the original owner's account information, they cannot do anything. Even though the automated system approved the unlock. Usually, they either refuse to even let me provide the unlock request number, or they finally take it but say that it does not match the IMEI.
The phone was purchased second-hand so there is no way I can get in touch with the original owner. And
I remember I used to be able to call AT&T and get help whenever there was a problem. Before they never asked for the original owner's information, and required only minimal information to escalate the issue to a higher level of support (which ALWAYS fixed the problem!). For the past couple of months, however, AT&T customer support has become and endless runaround that gets you nowhere. I have had this experience with several unlock requests lately, so it is not like this phone was specifically flagged or anything.
Is there anything that I can do in this situation to get the real unlock code? Can I get to high level tech support without an AT&T account? Is there anything I can tell them to get them to submit the support ticket as a non-customer?
Any help will be appreciated.