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Having Trouble With Your Internet or Wi-Fi? (Wi-Fi 101)

If you have blinking red lights on your router, see this article for more troubleshooting steps.   If you stream or download, check out this article for tips to improve performance.      It’s important to identify potential issues that may be causing your Wi-Fi to be slow

Questions

 • AT&T Internet Features

403.3K

44

0

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AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

 • AT&T Fiber Installation

170

6

0

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Official Solution

AT&T wireless tv

We just remodeled and mounted our Samsung smart tv on the wall. Is there a wireless transmitter box so that I don't have cords hanging down below my tv?

Questions

 • U-verse TV Equipment

111

9

0

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Official Solution

How do I get a BGW320 gateway?

I tried requesting a new gateway last year, but they said I was unable to get a BGW320. Has that changed yet? We’re now in 2022, and our household could really use Wi-Fi 6 for all of our devices. Please let me know if there’s a specific team at AT&T that I can contact.

Questions

 • AT&T Fiber Equipment

114

9

Accepted Solution

Official Solution

Pre-wiring for ATT Fiber Internet

My house has an existing NID box attached to an exterior wall, near the electric meter. If I am to sign up for ATT Internet with Self-Installation promo, does that mean I will also be responsible to connect the NID to the ONT box? Or is the self-installation only pertains to connecting from ONT onwa

Questions

 • AT&T Fiber Installation

135

3

0

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Official Solution

Improve Hot Spot Wi-Fi - A Solution From AT&T Community

Some AT&T Hot Spots have the option to adjust settings to improve your Wi-Fi range and band. This can help improve your MiFi experience.   Note: Some mobile Hot Spots do not have the option to adjust Wi-Fi Band or Wi-fi Range due to system limitations of the device.   Things T

Questions

 • Wearables

15K

3

0

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Official Solution

AirTies 4971 Ethernet Backhaul?

Does the 4971 support wired, Ethernet backhaul? I understand Ethernet can be used to pair the device to the router. That's a different use case from wired backhaul, which reduces WiFi traffic and latency. Also, is the 4971 the only current WiFi extender available on the AT&T store? It's not c

Questions

 • AT&T Fiber Equipment

1.6K

31

0

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Log4J exploit

Do I need to do anything to ensure my ATT modem/router is protected against the Log4J exploit that was announced in December 2021?

Questions

 • AT&T Internet Equipment

207

8

0

Accepted Solution

No service since yesterday on wireless phone network or internet

I have a WiFi "box" for both the wireless phone network (home phones) and internet, but neither has worked since yesterday evening. Fortunately, I have access to a work-related Verizon WiFi and a Tracfone cellphone through another provider; otherwise, I'd really be up the creek. The ATT tower is 1.5

Questions

 • AT&T Internet Equipment

90

11

0

Accepted Solution

Have an AT&T plan already; need a short-term mobile hotspot and more data for travel

Hi, we will be traveling within the US for two months this year and will need to use computers and cell phones while traveling. Our current plan with AT&T will not provide us with adequate data for our travel.  Is there any option to use my cell phone as a hotspot and purchase additional d

Questions

 • Phone & Device Upgrades

9

5

0

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NEED AN UP TO DATE ROUTER!

my current router, 2Wire 3801 HGV-B, it's OLD and I NEED A BETTER REPLACEMENT! HOW CAN I GET A NEW MODEL? has an issue with intermittently resetting itself @ the WRONG TIME! And that's not GOOD SINCE COVID-19 Has Sent me HOME WORKING FROM HOME! I NEED A NEWER, BETTER MODEM!

Questions

 • AT&T Internet Equipment

61

6

0

Closed

FoxSports GO Access to this video is restricted by your cable provider. Please contact your TV provider to subsrcibe

I use a Fire stick to stream FoxSports Go on my TV. I have used it for several years and it worked great. Then 2 weeks, i went to use it and recv'd the following error message "Access to this video is restricted by your cable provider. Please contact your TV provider to subsrcibe" . I can use my lap

Questions

 • Watching U-verse TV

117

4

0

AT&T throttling settlement 11.6.19

I just saw ATT is fined $60 million 11.6.19 for throttling unlimited data plans. "Unlimited means unlimited." https://www.theverge.com/platform/amp/2019/11/5/20949850/att-fine-unlimited-data-plan-fake-throttling. How will ATT improve its service to those of us paying for unlimited data but constant

Questions

 • Network Coverage

5.2K

8

0

Lies and Misinformation.

I am constantly disappointed with the performance of the internet I am provided. I pay for up to "400 Mb/Ps" or 50 Mbs for anyone who is not trying to make it seem faster than it really is; and yet I have only ever gotten this speed either shortly after I get off the phone with them to complain or w

Questions

 • AT&T Internet Plans

54

4

0

New 5268AC Moden Intalled: Cannot get imac to join wi-fi network

A new 5268AC gateway was installed in my residence today. All my devices connected with no problem to the new network except for my imac. My imac will not accept the P/W and let me join the network. I tried several obvious things like reboots and clearing out old wi-fi networks in the machine but ha

Questions

 • AT&T Internet Equipment

388

2

0

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WiFi Extender Keeps Kicking Me Off Of WiFi

I just installed an AT&T WiFi extender and now, my wifi keeps dropping....

Questions

 • AT&T Internet Equipment

41

1

0

ATT LG Mobile phone not stay connected to ATT Wi-Fi

I followed the instructions to connect my LG K30 (ATT mobile phone) to my ATT Wi-Fi but it won't stay connected. It connects and immediately disconnects.I do not have unlimited data on my mobile phone so when I'm in the house, I want to use my wifi. I have set warning limits on my phone and am hitti

Questions

 • Android

12

0

0

AT&T cellular systems and no guarantee for price paid for services.

Over ten years ago I tried AT&T; using their cellular and data connections, they failed then and now. I am in a mapped service area easily within reach of cell towers along high, just not getting enough signal to keep a connection to complete updates and some minor Internet activity. My new 4G

Questions

 • Data & Messaging Features, Internet Tethering

15

1

0

use coax wire for internet

I am looking to improve internet connection reliability across my home. Can I use the existing coax cabling in my home to wire PCs in rooms that are away from the wi-fi gateway?

Questions

 • AT&T Internet Installation

18

1

0

Gateway dropping IoT devices

My home network had been working pretty well until the last couple of days. Now it is a mess.  I have about 20 smarthome/IoT devices (thermostats, smart bulbs and plugs, smart lock, garage door, Rachio sprinkler, etc.)  It kicked most of them off.  I rebooted, and some of them came b

Questions

 • AT&T Fiber Equipment

26

4

0

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