Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.2K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Xbox 360 not connecting to wifi

I have an xbox 360. Before I got Uverse, I could get on xbox live. (It wasn't great, but could at least get on) Now we have Uverse, and it won't connect to my wifi at all. Everything else connects like the Wii, I pods, laptops, but not xbox. Any ideas???

Questions

22.5K

6

0

0

Accepted Solution

Official Solution

Setting Up and Installing Your Equipment

If you have opted to install your own Internet service or wireless receiver, check out our step-by-step videos below!     Wireless Receiver Installation   Need to troubleshoot? Check out our TV Help Article or Internet Help Article   -ChrisZ, AT&T Community Specialist

Questions

10.7K

2

0

0

Accepted Solution

Official Solution

How to connect 2.4G Wi-Fi cameras to my 5G router?

I have bought new IP cameras and it only accepts 2.4G Wi-Fi, how can I connect them to my Arris 5G router?

Questions

759

3

0

Accepted Solution

Official Solution

Help with hotspot on child phone

I would like to know how to disable the hotspot capabilities on my child's phone. We have a plan that has unlimited data and use of hotspots, but as parents, we should be able to turn this on and off. From what I've looked into and seen, this may not be a possibility?

Questions

5.9K

6

Accepted Solution

Official Solution

Wi-Fi connected to Visio TV, but built in apps say it is disconnected.

How do I get the Visio TV built in apps to work? I have a strong Wi-Fi signal on the TV, but they won't boot up, keeps saying it's disconnected from the network.  Also tried it with Ethernet, same thing happened.

Questions

597

13

0

Accepted Solution

Official Solution

In case of WiFi calling, will my 3G microcell still be useful

Is my 3G microcell still useful if I have WiFi calling

Questions

155

3

0

Accepted Solution

Official Solution

What Netgear WiFi modem routers work with AT&T Fiber internet?

What Netgear WiFi modem routers work with AT&T Fiber internet?

Questions

332

2

0

Accepted Solution

Official Solution

Blocked calls

I need help with calls being blocked on my iphone & someone getting on my accounts & emails??? Lacey Walker

Questions

64

1

0

Accepted Solution

Official Solution

Connect data backup to AT&T router

How do I connect a Seagate Backup plus Hub to a Arris BGW210-700 router?

Questions

75

1

0

Accepted Solution

Official Solution

Saving MAC filtering on a 5268 Router

I am trying to limit wi-fi to specific devices. I did this all of the time with my old router when I could toggle between "blacklist" and "whitelist". We have been upgraded to the 5268 and I just can't get it to work. I did first have to shutt off the WPS to prevent a red box and error from occurrin

Questions

469

9

0

Accepted Solution

Official Solution

The phone network is off

Hello I want help. I bought an iPhone from Saudi Arabia, used and locked from the telecom company. Can I pay the contract and unlock the network? How do I know how much is left on it? I don't know how to use the official websiteI don't have any imei

Questions

339

1

Accepted Solution

Official Solution

Best Router/Gateway/Modem for ATT FIber

I am looking into switching to ATT Fiber and wondering about equipment. My house is fairly large and has plaster walls which makes it hard to broadcast wifi signal across the entire house. First, would the gear ATT provides be fast and cover my entire house? And if not, would it be possible to eithe

Questions

1.5K

1

0

Accepted Solution

Official Solution

At&t account identity theft: how do I report it?

i want to know how report about identity theft about at&t account?

Questions

118

3

0

Accepted Solution

Official Solution

How to send Wake On LAN (WOL) from ARRIS BGW210-700 Router to Epson Printer

I have spent 3 hours nailing down what my problem is but cannot seem to solve it. I have an Epson Workforce 4640 printer and use an AT&T ARRIS BGW210-700 Router to create my home WiFi network. There is no issue with my wireless except with printing to the Epson.   Two years ago I

Questions

1.5K

3

0

Accepted Solution

Official Solution

public ip address

My public ip address has changed at least 3 times in the past week. Since we're working from home, my company is trying to whitelist/safelist our public ip addresses for a staging site for via wordpress. But they're constantly having to update the public ip address. This is frustrating. This address

Questions

305

1

0

Accepted Solution

Official Solution

a technician will be taking a look at my Arris modem/router NVG 589 tomorrow and if it needs replacemnt

The modem/router is not 100% anymore and as a result I'm losing internet connectivity.  Comes and goes.  My fear is that it will be replaced and, of course, I will be stuck with monthly payment for the fix.  More like a monthly rental fee on the replacement. I don't want to have to

Questions

298

3

0

Accepted Solution

Official Solution

AT&T Cable Modem Router: Change/Replace w/ Personal Cable Modem Router

Hello:Is there anyone who might be able to lead me in the right direction regarding a few questions that I am eager to have answered that pertain to Cable Modem Routers? Specifically, I would like to change/replace out the cable modem router that AT&T issued me when they first installed my internet

Questions

7K

1

0

Accepted Solution

Official Solution

Incurring Text Charges While Out of the Country

My wife and I were in Mexico last month with our iPhones set to "Cellular Data" OFF, "Roaming" OFF, and "Wi-Fi Calling" ON.  My wife has the international plan were if you make at least one international call (which they all will be since we were out of the country) you get charged $10 for the day.

Questions

862

1

0

0

Accepted Solution

Official Solution

free att vpn configuration

trying to figure out the free AT&T VPN configuration

Questions

503

1

0

Accepted Solution

Official Solution

Data usage high when on WiFi

I just checked my iPhone and my cellular data usage is 1.2T (crazy!) and the period isn’t even over. What’s troubling is that I’m home 95% of the time and signed into our WiFi, so why is Cellular data even being used and to this amount? Something doesn’t seem right? Help?

Questions

78

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.