Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.2K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

ZTE Velocity (MF923) no longer updating data

Hi, my ZTE Velocity is no longer updating the data amount although it is still allowing my devices to access the internet fairly well. I took it to an ATT store where they reset it and now I can no longer give it a new name and a different password.  Is ATT considering this device obsolete now

Questions

165

1

0

Accepted Solution

Official Solution

How to turn off wifi radios on BGW?

I have a BGW 700-210 that I've connected my personal router to via Ethernet. I went into the BGW's settings page and turned off the wifi radios, but they're still broadcasting and devices can still connect to the AT&T network. I talked (way too long) with support and they claimed I need to disco

Questions

382

2

0

Accepted Solution

Official Solution

Xbox 360 not connecting to wifi

I have an xbox 360. Before I got Uverse, I could get on xbox live. (It wasn't great, but could at least get on) Now we have Uverse, and it won't connect to my wifi at all. Everything else connects like the Wii, I pods, laptops, but not xbox. Any ideas???

Questions

22.5K

6

0

0

Accepted Solution

Official Solution

What modem/router can I use as Bridge to connect to the AT&T gateway? Any recommendations?

Currently I am using a BGW210 modem/router that was provided by ATT and I'd like to know what are the supported brands and references that I can use to connect to this one. Also, would this AT&T modem support wifi 6? Thank you!

Questions

1.1K

23

0

Accepted Solution

Official Solution

AT&T Smart Wi-Fi Extender - AirTies 4920

Accessing your Wi-Fi in every part of your house is no longer a problem with the The AirTies 4920! The AT&T Smart Wi-Fi Extender helps get a wireless signal to more areas of your home, giving you a better Wi-Fi experience to do what you want, where you want.    Interested? Order the

Questions

85.1K

44

0

Accepted Solution

Official Solution

What Netgear WiFi modem routers work with AT&T Fiber internet?

What Netgear WiFi modem routers work with AT&T Fiber internet?

Questions

337

2

0

Accepted Solution

Official Solution

Best Router/Gateway/Modem for ATT FIber

I am looking into switching to ATT Fiber and wondering about equipment. My house is fairly large and has plaster walls which makes it hard to broadcast wifi signal across the entire house. First, would the gear ATT provides be fast and cover my entire house? And if not, would it be possible to eithe

Questions

1.5K

1

0

Accepted Solution

Official Solution

The phone network is off

Hello I want help. I bought an iPhone from Saudi Arabia, used and locked from the telecom company. Can I pay the contract and unlock the network? How do I know how much is left on it? I don't know how to use the official websiteI don't have any imei

Questions

351

1

Accepted Solution

Official Solution

In case of WiFi calling, will my 3G microcell still be useful

Is my 3G microcell still useful if I have WiFi calling

Questions

168

3

0

Accepted Solution

Official Solution

Saving MAC filtering on a 5268 Router

I am trying to limit wi-fi to specific devices. I did this all of the time with my old router when I could toggle between "blacklist" and "whitelist". We have been upgraded to the 5268 and I just can't get it to work. I did first have to shutt off the WPS to prevent a red box and error from occurrin

Questions

482

9

0

Accepted Solution

Official Solution

free att vpn configuration

trying to figure out the free AT&T VPN configuration

Questions

534

1

0

Accepted Solution

Official Solution

Poor Signal? Setup Wi-Fi Calling - A Solution From AT&T

MicroCell Alternative - Wi-Fi Calling   Dropped calls? Receiving your text messages late? This has happened to me and I hate it! There are a lot factors that come into play that can impact your mobility experience like a weak signal building design/ materials, ground minerals, even the a

Questions

15.7K

9

Accepted Solution

Official Solution

How to change the name & password on an ATT Wi-Fi router

I received a new BSW210-700 router to replace my previous one. How do I change the name and password of the new router to the ones we used on the original router?   In the directions it says if I make any changes I have to "ensure that identical changes are made to both radios; otherwise

Questions

512

1

0

Accepted Solution

Official Solution

Incurring Text Charges While Out of the Country

My wife and I were in Mexico last month with our iPhones set to "Cellular Data" OFF, "Roaming" OFF, and "Wi-Fi Calling" ON.  My wife has the international plan were if you make at least one international call (which they all will be since we were out of the country) you get charged $10 for the day.

Questions

887

1

0

0

Accepted Solution

Official Solution

a technician will be taking a look at my Arris modem/router NVG 589 tomorrow and if it needs replacemnt

The modem/router is not 100% anymore and as a result I'm losing internet connectivity.  Comes and goes.  My fear is that it will be replaced and, of course, I will be stuck with monthly payment for the fix.  More like a monthly rental fee on the replacement. I don't want to have to

Questions

319

3

0

Accepted Solution

Official Solution

Blocked calls

I need help with calls being blocked on my iphone & someone getting on my accounts & emails??? Lacey Walker

Questions

73

1

0

Accepted Solution

Official Solution

Connect data backup to AT&T router

How do I connect a Seagate Backup plus Hub to a Arris BGW210-700 router?

Questions

80

1

0

Accepted Solution

Official Solution

AT&T Cable Modem Router: Change/Replace w/ Personal Cable Modem Router

Hello:Is there anyone who might be able to lead me in the right direction regarding a few questions that I am eager to have answered that pertain to Cable Modem Routers? Specifically, I would like to change/replace out the cable modem router that AT&T issued me when they first installed my internet

Questions

7.1K

1

0

Accepted Solution

Official Solution

At&t account identity theft: how do I report it?

i want to know how report about identity theft about at&t account?

Questions

124

3

0

Accepted Solution

Official Solution

public ip address

My public ip address has changed at least 3 times in the past week. Since we're working from home, my company is trying to whitelist/safelist our public ip addresses for a staging site for via wordpress. But they're constantly having to update the public ip address. This is frustrating. This address

Questions

321

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.