I have been a loyal customer of AT&T for over 11 years and have always appreciated their service. However, I recently encountered a problem with my bill and the loyalty department. Despite trading in my phone and expecting $1000 in credits over 36 months, I never received it. Additionally, I tra

After 28 years as an ATT customer, my family is gone. Such poor customer service.  You made it clear you didn't value my account any longer.  Off to Mint Mobile.  Bye.

Dear AT&T Customer Service, I hope this message finds you well. I am writing to urgently request your assistance regarding my AT&T account, which I requested to cancel and stop auto payment for cellular number (edited as per community guidelines) Despite my request, I have noticed charges

Hi, I am currently abroad and have only been making calls and texting while on WiFi. I have been diligently turning off my roaming data and diligently verifying that my WiFi calling is enabled.  Yet while reviewing my bill, it appears I have been charged several times for making calls and c

I need to pay my bill 1 of mai. I can't do that. I have paid in several USA shops with my Belgian creditcard without any problem. But I do not have a card with a USA postal code... I could wire the money to your account but I don't have your account info in orde to make a transaction as I would do

What will happen with AT&T customers that reside in any of the 50 states, their billing address is in the states, but maintain a number with a Puerto Rico area code? That in the scope that AT&T sell its operation in Puerto Rico to another company.

After the big AT&T data breach, how in the world can AT&T justify asking for our bank account information to get the discount to help offset the price increase of the internet service? I don't mind giving them my credit card info, but the bank account info - no way. They just proved my dat

On September 5th I traded in my Samsung Galaxy Note 8 for a Galaxy Note 20 Ultra as part of the $1000 off promotion. The employee at the official AT&T retailer inspected the phone and found it to be in good physical and working condition. It had been kept in a otter box and had a screen protecto

I received a written quote from an AT&T store in December 2024 stating that 4 lines in a business account would cost about $160 per month. After validating this quote at a separate AT&T store and signing up, I discovered on my first bill that AT&T had added additional features I did not

I?ve been trying to create a user id and password but it keeps telling me my info is invalid

I am an AT&T customer carrying internet and DIRECTV stream. I had wireless service with AT&T until 2021. I need the last seven years of bill prints with full usage details.  I understand that I cannot get the last three years because I was not a customer but I still should be able to ge

Anytime I place a order online, I receive a email that states the following  Status: CANCELED We couldn't verify this order XX-XXXXX really came from you. For your security, we canceled it. Don't worry, we'll release any funds being held on your card. Let's try this again. Let us help you reo

want to see my ATT February 2014 bill

I am trying to find out what the promotion was to add a new line and purchase a new iPhone 14, from around November 12?

TLDR: I'm hoping an honest ATT employee can look back and see the att.com promotion history for the 2022 iPhone SE (3rd gen) 64 gb between now and November 5, 2023. Full story: On November 5, 2023 I purchased an iPhone SE (3rd gen) on att.com. I'm a frugal person and had been using an iPhone 6s f

I am no longerable to access the IMO Request Site. When trying to access the site I am getting a permissions error. Never seen that before, is there a reason the site no longer works for me? file:///var/folders/lw/fxf8pr953yl0pnbcdd8_lvh00000gn/T/TemporaryItems/NSIRD_screencaptureui_wh0sBD/Screensh

While I appreciate my Wireless service I have issues with providing access to you because you have allowed hackers to access customer data twice? It it only me that has trust issues providing access to my bank account?

I have set up my wireless account profile to send me email when a new bill is available. I am sure that the email address is correct and is working properly. See snapshot below. But the email is never sent. What do I need to do to get the billing email to actually be sent to me? Thanks, Terry

I have tried repeatedly to sign up for autopay on my account but it still says all bank drafts will be charged on the 14th of the month. I spent 30 minutes chatting with "Steven" this morning and accomplished nothing.  He never understood what I was asking.  With the broken English replie

I have a line that has been canceled due to non-payment because of a dispute with the billing with AT&t. I have initiated a change of provider and moved to T-Mobile. Now AT&T is refusing to port my number to T-mobile until the balance is paid in full. Even though the balance is not correct.