I have been trying for 2 weeks to get new internet service and have had 3 techs come out for install and repair. They say they cannot complete the install due to a problem with the order and that there's no signal being sent to the outside wiring.  I have called at least 12 times, spent at lea

Hello, Ever since we got fiber and installed(by At&t) the bgw320, my desktop looses connection intermittently.  After restarting it comes back. "Ethernet doesn't have valid IP configuration"  and "the default gateway is not available"  show up when I run a Diag. Any help

I signed up for ATT internet with what seemed like a good rewards offer... not realizing I had to set my life and calendar around holding them to their word I totally forgot to follow up about it. I received no rewards claim number or anything further about it. Today I started the arduous task of

I attempted to report a broken ground utility line cover that people have stepped into leading to injuries. We confirmed that this AT&T equipment. I tried to report this issue with the buried wire center as instructed by an AT&T employee here. When I called the Buried Wire Center at 800-924-

My ATT Equipment was returned. I went with Starlink.  I keep getting messages to return the equipment.  I do not want to be charged for equipment that I returned immediately upon cancellation. 

I have been enrolled with the affordable connectivity program for going on 5 months now and haven't received a bill since until today when I checked my emails and received a notification claiming I owe $49/$28 for January and February. I'm very confused as to why this instance occurred without my kn

I unplugged the power, waited over a minute, plugged back in. Power and Phone return to solid green but Broadband is still solid red. Noticed this a week ago but since all services are working, don't know why Broadband is red?

I tried the DNS flush as well as rebooting the gateway (which I had tried several times previously) and those didn't help. Let me explain my issue a little more.  I'm using WiFi on my laptop. Imagine I'm streaming a movie on my TV on Peacock and downloading an audiobook from the library on

I have an AT&T Gateway model 5268AC. I am installing the TP-Link S-4 mesh network and was told by ATT support I could do that but should set it up in Bridge Mode.  How do I set up in Bridge Mode?

I had residential service with ATT and 1 G fiber internet. I was told I could switch to a business account since I work out of my home and it would be half what I was paying for residential plus I would receive a $500 gift card.  I went through total chaos getting my residential switched to bu

Hello, I have smart manager. I took the pain-staking task of naming EVERY device in my home. (Including my smart devices). I have a router and an AT&T smart extender. I also have AT&T Active armor. There is one unknown device that is the 3rd highest user in my home and I can’t even block it.

Hi Community! My business received a cold call from "AT&T" stating that they are doing necessary upgrades to our internet system.   My front desk staff took the phone call so I wasn't aware of any of the conversation.  Apparently, they asked her for her name and the correct shipp

My apologies, this is regarding a post that got closed because I didn't respond in time - I was having additional troubles with my laptop. This is the original post: "I cannot login to my uverse account. The email on file is wrong, so I can't change my ID or password.  It must have been

how do i change my ipv4?

I have recently moved to an apartment building that is outfitted with ATT Internet. I am having issues with maintaining connection on my PS4. The signal is also now causing connectivity issues between my wireless PS4 controllers and PS4 console as well. I cannot download properly, I cannot connext t

I have been on the phone with 3 different associates today and nobody can help. I tried ordering ATT internet a year ago. I never received any equipment and I've never received a bill.The last associate tried looking with both my Debit card number and my bank account number and couldn't find it. I h

My WiFi strength and internet speeds are normally good. About 5 minutes out of an hour I lose the ability to connect to new pages and will get the message "This Site Cannot Be Reached."  If I've connected to something prior, downloading a file, streaming music, they will continue to work. 

(my complex has a contract with ATT so I have no choice but to have them for internet) I have been on the phone with ATT for 3 days straight trying to get my internet connected and i’ve been hung up on more times than i can count. They took 200 dollars from me than told me I can’t get internet. I’ve

My internet is not working and the broadband connection is not working

Learn how to track an outage and what to do when your service is not working So, what can an outage? A lot of things! During my time with AT&T, I have seen and heard it all. One time a car hit one of our utility boxes. Someone was digging a hole and went through our cable. A tree fell and hit a