I recently moved all my phone lines out of my fiber account to another provider, because 3 months after setting up autopay from my back account and going paperless, I was still being charged the full price without discount and when I inquired ATT said, cancel Autopay and re-apply and in 2-3 months t

There has been a broken ground cover on my property for at least a year with no one responding to my requests to come and replace it. I had a conversation with my HOA and they advised me to contact you again to have this issue resolved. I am attempting once again to have this cover replaced. I have

We’re getting ready to demo a building in Chicago, IL and the demo contractor has requested that AT&T come out and disconnect the line attach to the building or provide us with information that it’s okay to remove, how do I go about this?

I am not using ATT service but they just came to my home one day and dug my yard, saying they are doing some maintenance. Three weeks passed and they never came back to fix the damage caused to my yard. I requested ATT team to reach out to me immediately, otherwise I will send a damage receipt to AT

I called the phone number on the pedestal and it was a dispatch that told me to call AT&T. I called AT&T and the guy said "sure, you can remove it." But then he said he was transferring me and hung up on me.  Not sure how to just remove it - there are thick cables in the bottom part...

I have a promotion for an extra $20.00 off internet per month for 12 months for bundling with my wireless service. I have spoken to multiple people including a manager in the loyalty department telling me the promotion does not exist, and I was told today to just ignore it because it is a typo. &nb

When my device was activated in early February, an account number was generated. On the same day, the technician to log in my acounts (I use ATT for telephone and DSL at another location...), and register my device. another account number was generated, which is the one appearing on my web account o

Fixed Wireless suspended on April 9, 2024. Tried to upgrade to Internet Air - No internet access. 3 different agents tried to help with the No Internet Access then was told to return equipment or go to a local AT&T Store. Local agent could not help so I returned the equipment on April 12, 2024.

Hello, So I recently got my AT&T fiber installed and I love it this far but I usually like owning my own modem/router. Would it be possible to use a fiber to Ethernet converter like the TP-Link MC220L and use my own router that way? Asking because I read somewhere that AT&T doesn’t really a

It's not really his fault. The system is poorly setup. I was told the I had to return my equipment or I would be charged. Well, the AT&T installer told me he was using the old equipment so that I didn't have to turn it in. I never received new equipment, so I figured the matter was resolved. How

Please bear with me as im only the business owner. We've just switched from cox internet to att today however we have a sonicwall tz300 which has the cox dns servers. Would I just simply input the att fiber dns server any will be up and running? Also do I need to enable ip pass-through and select th

I called AT&T air today to sign up for internet. As the man proceeds to gather my information, he asks how I spell my last name “Ng”. I repeat it and he asks how I pronounce it usually. He asked if it’s Chinese and I said yes…then he proceeded to say, “You don’t sound Chinese.” Ummmmm…….??? He

When I initially booked my Uverse, ATT mailed me a BGW-210 700 for setup. During the actual fiber wire installation / connection, ATT tech. in Houston switched  BGW-210 700 to 5268AC (from their truck) (and later on, still replaced with 5268AC routers ), they all claimed 5268AC is better.

I live in a new home build. We have 5 homes on our street.  Contractors for AT&T ran fiber down our street (the green boxes are in the yard) 3-4 weeks ago.  Our addresses do not show up in the AT&T system but there were issues getting the addresses into the post office system.&nbs

Various manufacturers tell me my issues have to do with the combined networks. At some point my networks got merged and now I want to have them separate. Thanks in advance

I recently tried accessing https://www.statefarm.com/ but am getting the following error message: "Error code: Technical Error 403" with a Support ID number. No device on my network is able to access it.  I'm able to access it no problem if I use my cellular connection.  This is the trace

What are the typical upload and download speeds experienced by users subscribed to AT&T Fiber internet service?

I called 3 times now for my service to be canceled and was awarded full amount of 149.96 haven't got it yet and was charged again now 3 times after we canceled the first time. I'm getting really really sick of this. Just give me my 149.96 so we can part ways.

Hello, i am having a router problem wherein the router can turn on and was able to connect to the internet fine since this morning and everday prior. However, i was trying to setup a wifi extender and now i cant even get the regular internet to connect to. Looking at the router, only the power butto

So, I've had AT&T Fiber at my house for over 4 years now and it's been the best internet provider I've ever had, up until the past month or so. In the past month I can watch the speeds from my router (Amplifi Alien) to the ISP start dropping (Sub 100 Mbps) around 8 pm and the pings rise (~100ms)