Tutor
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5 Messages
Galaxy s6 poor reception
I upgraded to the s6 the day it came out and for the first two weeks it worked great, I'd even say I had a better signal at my job than I ever have. I could load youtube and browse the Internet anywhere. Since sometime last week (only at work), I'm getting nothing, I can't even send or receive texts. What really has me confuses is it will say I have 2-3 bars and I'll try to send a text and it fails, sometimes immediately, it will just say no signal found can't send. So I go upstairs on my breaks and restart the phone and I regain weak service for a few minutes to send a text out before I lose the signal again. It did this for 2 days and then out of no where I had good signal again for one day, I was back streaming youtube videos quickly, then the next back to no signal and it's been steadily staying like that. This is from the Lordstown, Ohio area, I don't know if it's settings related, a local tower issue, sim card, phone itself? Any input would help, thank you.
gary972
Voyager
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1 Message
9 years ago
Switching enhanced voice helped my quality, however, now i run into an issue where if i am on a call for a duration, say over 10 minutes, the other people on the phone stop hearing me, even though i hear them as clear as day....
Oh, and forget 4G LTE speeds. My phone shows 4G LTE connection, and when i run speedtest gets 0.5 up and 0.1 down.....
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uhhohitscha
Teacher
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16 Messages
9 years ago
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Ms7682
Contributor
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1 Message
9 years ago
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sssmiley410
Contributor
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1 Message
9 years ago
I too can not get a signal at home, at work, at the mall, at any store while shopping!! I never had any trouble with other phones but I've had this phone for only a month and it is terrible for getting a signal. I can't make calls or send text messages while I'm out and about. This frustrating when trying to get ahold of someone or answer a call or text message.
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ProfessorMAD
Contributor
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2 Messages
9 years ago
Right!?
The denial from ATT staff that they have never heard of any problems with signal is infuriating.
I returned and exchanged my 64gb gold phone after troubleshooting all oher options. The second is barely any better.
Its good to note your experiences in this thread on ATT's site so they can't continue to claim a lack of knowledge.
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clinthart
Contributor
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2 Messages
9 years ago
They had me turn off HD Voice in Settings>more networks>Mobile Networks>Mobile Data>Enhanced 4G LTE mode. This is a VoiP type connection and it sucks. Try turning it off.
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clinthart
Contributor
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2 Messages
9 years ago
Settings>more networks>Mobile Networks>Mobile Data>Enhanced 4G LTE mode . Turn this off and it fixed my really poor connection. Even calling lan lines was horrible. Called my utility company and they hung up on me cause they didn't hear me talking.
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Spland123
Tutor
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4 Messages
9 years ago
Initially the store employee told me that there are no new phones in Stock in their store. But he said he found one.
Since the second phone is even worse, is it be possible that, the store gave me a defective phone returned by a prior customer?
He opened the box in front of me. But I am not sure, it's brand new.
But anyway my replaced s6 edge + is even worse.
Folks, any suggestions?
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uhhohitscha
Teacher
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16 Messages
9 years ago
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Spland123
Tutor
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4 Messages
9 years ago
Thanks uhhohitscha. Can I get a replacement phone at a differnet AT&T store, since I dont want to bother those guys second time. Or do I have to get a replacement only at the store I bought the phone?
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