Community Support
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2.7K Messages
How does upgrading every year with AT&T Next work?
Get The Latest And The Greatest With Next!
AT&T is providing new and existing customers with simpler and more flexible ways to upgrade to a new smartphone. We know you want flexibility and choices. With our new plans, we’re giving you the power to decide between lower monthly payments or the ability to upgrade to the latest smartphone sooner.
Want to upgrade using your Next plan? Shop now! Upgrading a device online is super fast and easy!
- Hassle-free returns - Must return w/in 14 days. Restr’s apply. Offer subj. to change. Learn more.
- Free express shipping - Your new phone will ship as early as tomorrow*.
- Pick up at a store - Order online, then skip the lines and get expert help with setup
- Same-day delivery - We’ll bring it to you in person and help with activation and setup.**
How It Works:
| AT&T Next Every Year |
AT&T Next |
|
| Primary Benefit |
New device every year |
Lower monthly device payment |
| Upgrade Eligibility |
12 monthly payments or 50% of retail device cost paid off and trade-in of eligible device |
24 monthly payments or 80% of retail device cost paid off and trade-in of eligible device |
| Pay Off Phone |
24 months |
30 months |
Other Options:
- Device Trade-in: Customers who own their device, can trade it in and apply the value toward the new device cost in AT&T retail stores.
- Down payment: Customers can put money down at the time of purchase to apply towards the new device cost.
Wondering what your upgrade options are?
Dial *NEW# (*639#) to check for upgrade eligibility
Log into your account to see what is available to you!
Commonly Asked Questions
When can I upgrade with AT&T Next or AT&T Next Every Year
After you have been billed and made two monthly installment payments, as long as your account is in good standing, you are eligible to take advantage of our pay-to-upgrade option. For AT&T Next, pay a lump sum amount that fulfills 80% of the retail price in order to upgrade with eligible trade-in. For AT&T Next Every Year, pay a lump sum amount that fulfills 50% of the retail price in order to upgrade with eligible trade-in. Please note that to trade in your smartphone, it must be fully functional and in good physical condition.
Do I own the smartphone? Or is this a leasing offer?
The smartphone is yours, and you're responsible for the monthly installment payments. You're also responsible for any loss, theft, or damage to the smartphone—both during the installment agreement period and afterward. We recommend you purchase the optional mobile insurance to protect your investment.
Can I purchase any smartphone with AT&T Next or AT&T Next Every Year?
Yes, AT&T Next and AT&T Next Every Year are available purchase options with any smartphone.
Can I pay off my smartphone early?
Yes, you have the option to pay off the remaining balance of your installment agreement in full at any time.
What payments are due if I cancel AT&T Next or AT&T Next Every Year?
With AT&T Next and AT&T Next Every Year, if you cancel your wireless service with AT&T, the full outstanding balance on your installment agreement becomes immediately due.
For more answers to your questions, click here.
ChrisZ, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Texmexbol84
Contributor
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1 Message
7 years ago
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Brusselsbird
Contributor
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1 Message
7 years ago
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
The way the Next trade in option works is you trade in your 7 after reaching your trade in point which means 12 payments on the 24 month plan or 24 payments on the 30 month plan. If you haven't reached your trade in point, you need to make additional payments before you can trade in. The only credit you get for the trade in is the remaining Next payments you don't have to make. You then start a new Next plan with the new phone. You might be better off just paying off the 7, get it unlocked and sell it yourself.
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mininessie
Contributor
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1 Message
7 years ago
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
@mininessie The 30 month Next plan is still available.
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Sharpio
Contributor
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2 Messages
7 years ago
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formerlyknownas
ACE - Sage
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117.3K Messages
7 years ago
@Sharpio The new phone is still $999. The payments will be 1/24th or 1/30th of that cost.
If you are "paying to upgrade" on the iPhone 7, you have paid 75% of the phone and it's still worth more than half its original cost. The only credit you get is the remainder of the payments. You are better off paying off the phone and selling the phone on eBay.
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Dimaco
Contributor
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2 Messages
7 years ago
What kind of trade in payments do I have to make? I have already paid for half of the price of iPhone 7. I was initially promised that I will have to pay the other remaining half after 12 months for the new phone. (I have paid 360$ out of 720$ as of today).
Does the additional payments mean the remaining balance of about 640$ for iPhone X if I trade in my current iPhone 7?
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formerlyknownas
ACE - Sage
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117.3K Messages
7 years ago
No. Please read and understand how Next works. New phones are always full retail price.
https://www.att.com/support/article/wireless/KM1106686
(edited)
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
A $999.99 phone with 24 payments will cost you $41.66 a month.
If you paid half, you still owe half. If you are on Next Every Year, the only thing that gets you is you can turn in the phone and they will basically buy it from you for the rest of the payments that you owe.
Turning in your Next phone that you own on helps you ZERO towards the next Next phone you purchase. It only prevents you from paying more on your old phone.
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