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AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

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AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

 

Broken_Live1.pngHello Community!

 

We all know life happens, so we wanted to take a moment to share some of the great information we have around protecting your newly activated or upgraded devices. Especially if you are active and always on the move!


Taking Advantage of AT&T Device Protection

If you have an AT&T Protection Plan or want to check out what is available, know your options!

 

Filing A Claim?

Need to file a claim or check status of a claim? Visit our Claim Center. It is fast and simple!


Declining Deductible

Declining Deductible allows you to save up to 25%-50% off your standard deductible if you are claim free for at least 6 months at no additional monthly cost to you. Wondering what to expect or what your deductible will be? Check out our claim process.


Once your claim is approved, it may take 3-5 business days for your device to arrive.

 

Options To Protect YOUR Investment

Thinking about getting an AT&T Protection Plan? Know your options! Click on the links below for more information regarding pricing and options!

 

Multi-Device Protection Pack Mobile Protection Pack Mobile Insurance


Don’t have insurance? It is just a click away! Follow the instructions below to enroll!

 

1. Go to Account & services > My wireless.
2. Scroll and select the device you want to manage.
3. Select Get features for your device > Device protection.
4. Select a device protection option.
5. Follow the prompts to complete your change.

 

NoteYou only have 30 days to enroll from activation or upgrade.

 

Frequently Asked Questions:

• What is the cost of a screen repair?
• How many claims can I make?
• What devices are eligible?
• Answers to many other common questions

 

Visit our support page to get the answers to the questions above and more!

 

-ChrisZ, AT&T Community Specialist 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Community Support

Re: AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

Did you drop your phone? Is it not turning on? Did you step on it or did your dog use your device as a chew toy? Not to worry, if you have an AT&T Protection Pack, we have you covered! Check out the article above!

 

-ChrisZ, AT&T Community Specialist 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 4
Contributor

Re: AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

NO one is taking responsibility!!!  The store representative sold me an Otter Box case as well as glass screen protector.  A week after having the phone, it fell 21" off a nightstand, the screen protector popped off in one piece and the screen cracked.  Found out the store rep didn't install it properly and they refuse to cover the deductible.  $225!

No one will accept responsibility!   

Store says call AT&T.  AT&T says call the store!  Round and round...

Shame on you AT&T.  I've been a customer for over 10 years.  

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Contributor

How do I get insurance on my phone

How done get insurance on my phone
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