Contributor
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1 Message
AT&T Smart Sync baby monitor support?
We purchased a brand new AT&T baby monitor in December and have just had the baby and opened the box. The camera will not connect but all the support email addresses and phone numbers are disconnected.
I’ve tried twitter, calling consumer care, online chat but nobody answers or knows anything. Has anyone here got any ideas?
otherswise that’s $250 wasted as it refuses to work!
Thanks
Matt
kaycar0210
Tutor
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3 Messages
6 years ago
I plan on sending a certified letter on Friday to them. I also printed all the replies on this thread to send with as evidence along with how its still sold on amazon. I don't have my reciept from my Toys R Us purchase either, but I have my bank statement showing what date it was taken out and the total amount because we bought a car seat too.
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tmccream
Contributor
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1 Message
5 years ago
I purchased this device in May of 2018 and it has stopped working. Will not hold a charge. I have my receipt, the packaging and everything. I plan to send a letter as well since the website and phone numbers are no longer any good and I cannot find anything regarding this product and nothing on ATT.com either. UGH!
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Oldham2
Contributor
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2 Messages
5 years ago
Call squaretrade if you boughtbit from toys r us thats who does the warranties and claims ive had issues with mine now and in a few days its being sent back but if you have an account on your monitor make sure you write the email and password down and tape it toon it cuz they will need that info and good luck.
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Oldham2
Contributor
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2 Messages
5 years ago
Call squaretrade they do the warrenties for babies r us and toys r us and if you ever had the toyr r us app your receipt if needed will be bbn on the app or the site if you can still get it or they csn look up it just gives them qork to do thats who im going through on mine right now
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Tamra987
Contributor
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1 Message
5 years ago
It was a line sold strictly to babies r us and since they closed the product no longer “exist” same exact thing happened to me. Waste of 250$
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Ppp
New Member
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1 Message
4 years ago
Same. Bought one from ebay a month ago, just got around to trying to set it up. Wont connect, and I am opening a dispute.
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Claudia3ninos
New Member
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1 Message
4 years ago
Does the baby camera works with att only? I have one that doesn’t connect I have different company service
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formerlyknownas
ACE - Sage
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117.3K Messages
4 years ago
@Claudia3ninos I hope you returned it. As mentioned before in this thread AT&T stop supporting this device and it was supposed to be removed from the shelves in 2016
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