Master
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5.1K Messages
F908: "Error Processing Request":
The following is a screenshot of the error message that I've been getting for 2 weeks now while attempting to access the "Manage features" section of my OLAM. I've called CS twice with this error and each time I am bounced around from dept. to dept. with no results. One customer service rep had the nerve to say "I'm sorry but I just checked our system and you are the only one having this issue right now, so I am unable to help you with this". I've waited long enough for this error to fix itself and have also been as understanding as I can with AT&T's customer service dept., however, after 2 whole weeks I'm starting to become annoyed with this.....
Anyone here know what the direct number to the OLAM department is?
Eileen89
Master
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5.1K Messages
13 years ago
Jam, thank you for the offer to help put me in touch with someone, I do appreciate that. However, I think the "Wireless mobility tech support." who are supposedly handling the trouble ticket that was created on 10/24 is the correct dept. That should be working on this. Problem is, they keep asking for more and more time which doesn't give me a whole lot of reason to have any faith in them at this point.... I am going to call them back today at the number that I was given and ask why it is taking them soooo long to find a fix for what should be a simple thing to resolve.
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jamileh
Former Community Manager
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5.2K Messages
13 years ago
Glad to hear it's all worked out. 🙂
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ilikewireless
Professor
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1.8K Messages
13 years ago
Glad to hear that it's fixed.
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SD1960
Teacher
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13 Messages
12 years ago
Actually the outsourcing CSR employees get higher survey scores than the actual AT&T reps.
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SD1960
Teacher
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13 Messages
12 years ago
Updating!
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