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Created: Apr 29, 2013
jamileh Created: Apr 29, 2013
tc570 wrote: julie, your link explains nothing as to why or how to prevent this issue. this issue has cause data usage more than double the plan allowed - costing out company even more money. this issue has transferred over 6GB of data in three weeks ALL ON ITS OWN. why doesn't ATT offer more assistance in resolving this issue for all of its users instead of saying ... we...
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Created: Apr 25, 2013
jamileh Created: Apr 25, 2013
Tmhcch wrote: Agreed. Needs to at least have the option to switch back to the classic interface. Things take way too long to load and you can't see the titles unless it is highlighted. Here's an article that can help you switch the interface - https://www.att.com/esupport/article.jsp?sid=KB419810 Thanks for the feedback on the new interface, I appreciate it!
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Created: Apr 25, 2013
jamileh Created: Apr 25, 2013
Very interesting! Great detective work on your part!
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Created: Apr 25, 2013
jamileh Created: Apr 25, 2013
Very interesting issue. Please keep us upated and let us know what the tech says!
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Created: Apr 24, 2013
jamileh Created: Apr 24, 2013
Since the issue didn't appear with your daughter's phone it seems like it's an issue specific to your wife's phone. If it's still happeneing, try removing & reinserting the SIM card (turn the phone off first). If that doesn't help, reset the phone's settings Settings>General>Reset>Reset all Settings. If *that* doesn't help, I'd pop into your local Apple store and see if t...
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Created: Apr 19, 2013
jamileh Created: Apr 19, 2013
Leave it to kids to figure out that kind of stuff! He sounds like a smart kid! I'm not sure if this has been discussed before but I'll send your message over to the Smart Limits folks and see what they have to say!
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Created: Apr 19, 2013
jamileh Created: Apr 19, 2013
I'm sorry you're having trouble with your phone. What's happening?
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Created: Apr 18, 2013
jamileh Created: Apr 18, 2013
It sounds like this is a feature of your phone you'll need to spend a little time with to become comfortable with. The scrolling of screens can be a little sensitive to new users but I'm sure you'll pick it up in no time!
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Created: Apr 18, 2013
jamileh Created: Apr 18, 2013
It won't activate automatically, you'll need to activate the phone once you get it. Here's a link about applying an upgrade to a different line: http://www.att.com/esupport/article.jsp?sid=KB411310
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Created: Apr 18, 2013
jamileh Created: Apr 18, 2013
You're welcome!
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Created: Apr 18, 2013
jamileh Created: Apr 18, 2013
There may not be a data plan associated with her SIM card. Ask her to log on to her att.com account and check what services she has. Let us know if that helps!
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Created: Apr 18, 2013
jamileh Created: Apr 18, 2013
Sorry you're having an issue with your voicemail. :/ You're welcome to send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you. To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new mes...
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Created: Apr 24, 2013
jamileh Created: Apr 24, 2013
Since the issue didn't appear with your daughter's phone it seems like it's an issue specific to your wife's phone. If it's still happeneing, try removing & reinserting the SIM card (turn the phone off first). If that doesn't help, reset the phone's settings Settings>General>Reset>Reset all Settings. If *that* doesn't help, I'd pop into your local Apple store and see if t...
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Created: Apr 18, 2013
jamileh Created: Apr 18, 2013
It won't activate automatically, you'll need to activate the phone once you get it. Here's a link about applying an upgrade to a different line: http://www.att.com/esupport/article.jsp?sid=KB411310
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Created: Apr 16, 2013
jamileh Created: Apr 16, 2013
Did you happen to manually change the timezone of your phone while you were on business?
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Created: Apr 16, 2013
jamileh Created: Apr 16, 2013
Definitely do not give this information to the buyer. The phone is locked to AT&T's service but as long as it meets a few requirements, you can request an unlock. You can request the unlock using the form located here: https://www.att.com/deviceunlock/client/en_US/
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Created: Apr 9, 2013
jamileh Created: Apr 9, 2013
Please take a look at this article http://www.att.com/esupport/article.jsp?sid=KB402441#fbid=3Ojg6uFNnSc It will give you instructions on downloading the McAfee software (you can opt for the Windows or Mac version).
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Created: Apr 9, 2013
jamileh Created: Apr 9, 2013
There are some instances in which your billing cycle can be changed but you'll need to work with an AT&T rep to look at your account. Here's a bit more information about it: http://www.att.com/esupport/article.jsp?sid=52733&cv=820#fbid=3Ojg6uFNnSc If you don't want to call in, you're welcome to send a private message to ATTCustomerCare with your name, account number, emai...
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Created: Apr 9, 2013
jamileh Created: Apr 9, 2013
Hey WB - this should help: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00029017&fm_seq=29185 Kies allows you to create backups of the content on your device (and restore it later). You can back up the following: contacts, S Planner (calendar events), messages, S Memos, call logs, music, photos, videos, miscellaneous content files, preferences and ...
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Created: Apr 8, 2013
jamileh Created: Apr 8, 2013
I recommend adding an International data plan for the two weeks you'll be in Cancun (so jealous, btw!). Here's all the info you need to learn about the plan and how to add it (you can do it all online). http://www.att.com/esupport/article.jsp?sid=KB92113#fbid=3Ojg6uFNnSc
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Created: Apr 8, 2013
jamileh Created: Apr 8, 2013
Hi there! kdfederer is correct and here is some additional information about deposits that will answer your questions and help you understand the deposit and refund process. http://www.att.com/esupport/article.jsp?sid=KB409269#fbid=3Ojg6uFNnSc
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Created: Apr 3, 2013
jamileh Created: Apr 3, 2013
The Local Video Service Franchise Fee is collected by AT&T and passed in its entirety to the local municipality. The fee is paid to local jurisdictions (e.g., counties, cities, townships) as compensation for the use of public rights-of-way occupied by video transmission facilities. The a mount of this fee is determined by applicable laws and municipality agreements. Here ...
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Created: Apr 2, 2013
jamileh Created: Apr 2, 2013
chubchucker wrote: Whats the limit on ( total number) of emails address I can put in the BCC or TO box before the systems removes them all & I have to start over ??? Its getting worst theses last 3 months it seems. Its always done this as long as I can remember so why can't ATT/YAHOO tell consumers how many their system will allow ??? Hi there, bauwls is correct. Yahoo al...
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Created: Mar 29, 2013
jamileh Created: Mar 29, 2013
Hey all, As some of you have already noted, an update is available for the Samsung Galaxy SII. The update includes fixes for devices that may become unresponsive and/or power down while sitting idle on rare occasions. It also enhances security to protect against malware vulnerability. You will receive a notification on your phone to update. NOTE - You must have updated to...
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