Tutor
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3 Messages
Intermitent Access to AOL email Server w/AT&T Cellular
I have my AT&T cellular access through TracFone (an MVNO who buys time from AT&T). Randomly (about 50% of the time, but in no discernible pattern) the email app on my phones (Android & Apple) cannot connect to AOL servers to fetch my email. They retry on the next polling cycle (I have mine set to 10 minutes) and they eventually do connect. But sometimes they can fail for 12 consecutive times (2 hours) before succeeding, delaying me receiving my email for that long.
I have tried the native email apps on the Android & Apple phones as well as several 3rd party apps. All exhibit the same symptom.
Over WiFi (my ISP is Verizon) email works 100% of the time. No failures. And, over service directly with AT&T (TracFone not involved), it works 100% of the time. It's only when I use my TracFone wireless account to acces my email.
Through other forums, I have heard from other people who have the same problem. They have their AT&T accounts through Cricket and Consumer Cellular, both AT&T MVNO's. It seems like it's related to how AT&T is provisioning MVNO accounts on their network.
Wireless internet access to Amazon, Ebay, Google, YouTube, Wikipedia, etc., etc. works fine. So does wireless access to other email servers like Gmail, Yahoo, and Comcast. It's only with the AOL email servers that I have seen the problem.
TracFone "technical support" basically tries to transcribe a description of the problem and contacts AT&T. AT&T checks the account, says it's provisioned properly, and says it "should work". If I try to contact AT&T directly (to eliminate transcription errors), AT&T sees the account is with an MVNO and says "contact your provider". In the meantime, I can't count on reliable email delivery while I'm away from WiFi.
Does anyone have any ideas on what could be causing this problem? Do AT&T Level 2 technical people read this forum?
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ATTHelp
Community Support
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231.6K Messages
7 years ago
Hello @BigbirdPhila,
I apologize for the delay in the response to your original thread. There appears to have been a system glitch, which resulted in the reply showing posted on our side, but not on the forum itself.
I have since reposted the reply on the first thread. If you have any additional questions, please let us know.
Have a great rest of your day!
Brett, AT&T Community Specialist
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AOLEMAIL
Contributor
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1 Message
7 years ago
Intermitent Access to AOL email Server w/AT&T Cellular
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anilyadav
Contributor
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1 Message
5 years ago
IF you are having difficulty with aol email login problem. it can be due to the several reasons such as an incorrect email address or password.
So you should check the username and password for your account first. be sure you are typing the correct password for your account. if you don't know the password. you may go ahead and reset the password for your aol account.
once you will confirm the username and password for your account. you should check the browser settings as well.
Delete all cookies, history from your browser and try to login your account again. Let's see what happens now?
After following all these instructions, i am sure you will get rid of aol email login problems.
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