Tutor
•
3 Messages
What Makes Access Through An MVNO "Different"?
I and a couple other people I have located through forums like this are having trouble accessing our POP3 email using AT&T wireless (cellular data) service through an MVNO. In fact, I have been able to remove the email aspect of the problem completely: if I try to connect to pop.verizon.net/995 with a TCP client utility the connection opens and then immediately closes. If I try this same test on a phone with service directly with AT&T, the port opens and stays open for 60 seconds until the server times me out. It's the MVNO aspect (Tracfone, Cricket, and Consumer Cellular) that flushes out the problem.
Does anyone have any idea why this might be happening? Verizon has recently transferred their POP3 email server pop.verizon.net to AOL but I think this problem has been going on for longer than that. The POP3 server's (pop.verizon.net) port 995 somehow knows (and doesn't like) a connection request from an AT&T MVNO, but gladly accepts those from phones with direct AT&T accounts. How would it possibly know??
ATTHelp
Community Support
•
232K Messages
7 years ago
Hello @BigbirdPhila,
I can tell you've done a lot of research into this topic, and I'm glad you started this discussion on our forums!
From my understanding of MVNOs, you're referring to wireless companies which do not own the wireless network infrastructure. In these cases, since the service may use our equipment but can be ran in their own unique ways, we can't provide an answer on why you're seeing these POP3 email issues. Contacting the MVNO’s directly and working with their engineers may be the best bet to help figure out what is going on, since each network is different.
I appreciate you bringing this to our Community Forum! If you or anyone else has any additional information, please don’t hesitate to share it!
Brett, AT&T Community Specialist
0
0