Phone will not display caller's name from the directory, but will audibly speak the name.
The AT&T BL102 annunciates the callers’s name in two ways: by display on the phone and by audibly speaking the name.
If name is not provided by the caller, then display shows "Unknown Name" along with the caller's number. If the caller's number is in the directory, the phone will speak the name in the directory but the display still shows "Unknown Name” - the display will not pull the name from the directory. Does not make any difference if a 1 is added in front of the number in directory. The Panasonic phone, that I was using, will show the name from the directory on the display.
Many users on Amazon have the same complaint about this AT&T phone so I assume this is a common problem.
I called AT&T customer support [1-800-288-2020]. After lots of conversation with AT&T no solution was offered.
Interested if anyone has found a solution to this problem