7 Messages
ATT.net not getting emails from gmail/365
att.net doesn't seem to be receiving emails from gmail/365.
I sent an email from multiple 365 accounts (all different domains) and get the following error on the message trace.
Reason: [{LED=450 4.4.316 Connection refused [Message=Socket error code 10061] [LastAttemptedServerName=att.net] [LastAttemptedIP=144.160.235.143:25] [SmtpSecurity=-2;-2] [MW2NAM12FT098.eop-nam12.prod.protection.outlook.com 2024-05-07T17:34:05.526Z 08DC6EB5666D8B01]};{MSG=Socket error code 10061};{FQDN=att.net};{IP=144.160.235. OutboundProxyTargetIP: 144.160.235.143. OutboundProxyTargetHostName: att.net
This is to ANY att.net email address. We even tried a sales guys email at att.net..
I also emailed from gmail and the messages never arrive at the att.net email inbox.
Something is wrong with att.net at the moment. Please fix.
ChicagoUser2
36 Messages
21 days ago
This happened back in December 2023 and seems to be happening again. I was just advised by a Gmail user that they sent an e-mail to my att.net address yesterday and this evening received a message saying delivery was delayed. I then tried e-mailing my att.net address from my own Gmail account and it has not been delivered. The same thing happened when a family member tried e-mailing my att.net address from his Gmail account.
AT&T, please get on this more promptly than the mess of a response back in December. Gmail blamed AT&T, AT&T blamed Gmail, and the end result was that AT&T customers were inconvenienced for a full week.
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ATTHelp
Community Support
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232.4K Messages
21 days ago
Hey @silicondt, we understand you have issues with not receiving emails. Let’s get the help you need.
We recommend checking the below possible steps for the connection refused error.
We also recommend you to check on how to resolve email issues.
If you are having trouble connecting to AT&T, you can try the following steps:
Let us know if this helps.
Thank you for reaching out on AT&T Community & Forums.
Bruce, AT&T Community Specialist
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ChicagoUser2
36 Messages
21 days ago
Bruce -- there are other forums reporting this same issue. For example, Not receiving all incoming messages | AT&T Community Forums (att.com)
Sending generic responses advising users to waste time playing with individual settings when it is obviously a systemic issue is not helpful. Mail sent from Gmail users to AT&T users is not going through. Please get this escalated within AT&T so it doesn't take a week to resolve as it did in December.
Thanks.
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ChicagoUser2
36 Messages
21 days ago
Here is another thread on the same problem: Problem receiving email | AT&T Community Forums (att.com)
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momcatict
2 Messages
21 days ago
This answer from ATTHelp is nonsense. I'm having the same problem: nothing from a gmail account is getting into my email account (sbcglobal.net), and nothing is being bounced back to the sending gmail accounts. It's just vanishing. Yet everything was working a few hours ago. I haven't changed ANY settings, have no blocked accounts, etc, etc. It was working this morning; it's not working this evening. NOTHING I can do on my end will "fix" this issue.
Come on, AT&T, get it together and fix the problem.
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ChicagoUser2
36 Messages
21 days ago
A user on a separate forum inquiry about this same issue posted this -- includes an outage ticket number at AT&T (Not receiving all incoming messages | Page 3 | AT&T Community Forums (att.com)):
"From AT&T Technical Support via chat:
"As I checked from my end with the network team there was an ongoing outage issue email server outage that is the reason you are facing this issue and many of the user has been facing this issue and in this case i have raised the complaint to the network team to fix the issue at the earliest and and once the email server outage is fixed you will able to access your email without any issue and you can raise the ticket about that att.com/myemailinfo. during this server outage you will not receive any email and after the server email outage issue fixed you will able to receive all emails from your end and you can send your email without any issues. our network server team is already working on that and this is the outage ticket number 1605187 and in this case we don't want to give the fake information about the issue and as per latest report this is the testing and updating outage only and it will be fixed very soon."
But all missed emails are lost. Senders are beginning to get undeliverable messages."
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MarcR
13 Messages
21 days ago
I am an IT System Admin. I can confirm this issue with AT&T Servers.
Here is the Trace - Connection Refused. The error below from the message trace indicates that Office 365 was unable to deliver an email to the ATT.net domain because the connection was refused by the recipient mail server, likely due to some configuration issue or firewall settings on the AT&T side. This issue also affects BellSouth (owned by AT&T).
Reason: [{LED=450 4.4.316 Connection refused [Message=Socket error code 10061] [LastAttemptedServerName=att.net] [LastAttemptedIP=144.160.159.21:25] [SmtpSecurity=-2;-2] [MW2NAM10FT061.eop-nam10.prod.protection.outlook.com 2024-05-08T15:33:54.328Z 08DC6E49E2071EB6]};{MSG=Socket error code 10061};{FQDN=att.net};{IP=144.160.159.. OutboundProxyTargetIP: 144.160.159.22. OutboundProxyTargetHostName: att.net
Reason: [{LED=450 4.4.316 Connection refused [Message=Socket error code 10061] [LastAttemptedServerName=bellsouth.net] [LastAttemptedIP=144.160.159.22:25] [SmtpSecurity=-2;-2] [CO1NAM11FT004.eop-nam11.prod.protection.outlook.com 2024-05-08T15:54:34.984Z 08DC6EC21DF48CA1]};{MSG=Socket error code 10061};{FQDN=bellsouth.net};{IP=. OutboundProxyTargetIP: 144.160.159.22. OutboundProxyTargetHostName: bellsouth.net
(edited)
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