IMAP Settings Not Working

You do realize the folks posting on this thread are in fact other att customers and not att employees or support staff. (With the exception of folks clearly marked employees, of course.)

The simple truth is, if you tried using all the settings provided, and they do not function for you, it is more likly, you are having an issue with your program itself, and might need to look on the forums page on microsoft/windows/outlook, to see if anyone can give you more specific help.

The support page links on ATT specifically cover how to enter the settings into the outlook mail client.

If you are following them exactly, and they are still not working, then going to the support forum for the program is the next place to look.

I personally use outlook myself, and except for how to properly format my account name, have never had any problem with it downloading my e-mail.

If you want to try sending a message to customer cares, here are the links:

Pick one of their care team links (any will work) and send a message with your name, account, phone, contact email, best time to connect with you, and a message with your needs. Give them a couple days or so to get back with you, and I hope they can help.

 

U-verse problems, ATTU-verseCare.
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Please mark replies as solutions if it fixed your problem. This helps other members find answers quickly.

 

Good luck

 

I also had a problem trying to set up IMAP on my AT&T accounts, finally gave up. 9 One of my questions on this forum back in March, just got referred to me to answer. Not a good sign.

I know this thread is relatively old by now, but I wanted to post a solution here in case anyone arrives here with the same issue.

My Outlook 2013 stopped communicating with the servers for some years now, even though I too had the correct setting/info inputted for both inbound/ outbound servers.  I was finally able to fix this issue after logging in to my myAT&T account and generating what is called a Secured Mail Key.  I then simply replaced my password in the outlook Internet E-Mail popup window with this generated key and voila! hundreds of older email messages started syncing again.  Please note that Outlook versions 2019 or older will not fetch mail without it this key.

The steps to follow are found at this link https://www.att.com/support/article/email-support/KM1240308

Also note that modern mail program on smart devices, tablets and operating systems do not need this key to work properly since they are Open Authentication Technology (OAuth) compliant, something old versions of Outlook or older operating systems are not.  Here's the comparison list https://www.att.com/support/article/email-support/KM1240462

I hope this helps someone.

Hi, Sat4Dan. We do love resolutions posted on the AT&T Forums.

 

Thank you for posting your resolution.Your facts check out and your resolution is solid. Even though this thread will be closed, your resolution will come in handy and will out there for others to use in the future.

 

Keep up the good work and if you come across anything else that you have resolved, please make a post like this again.

 

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Matthew, AT&T Community Specialist