AT&T Community Forums

Cannot switch between email inboxes in yahoo mail

I used to be able to switch between my 2 email accounts in yahoo mail. I would open one account, read and respond to those emails with that email address, then click on on my name, upper right side of page, and it would pull down my 2 accounts, I would click on second account and that page would open with al those emails. Now, I cannot do that at all without first signing out, having togo to the ATT login page and reentering all my sign in id's again. And even then it will only keep going back to my first account. Any ideas what is going on? I man Apple Mac desktop user.It seems to only be happening on my desktop, not my iPad or iPhone. Thanks in advance for any ideas and help!

Responses

KGenealogy12

Tutor

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5 Messages

5 years ago

Someone posted a "work around" for this previously. It is to use the "In Cognito" window to open other email accounts. It's a little wonky opening because of having to go through 2 sign in screens to get there, but after that it works well until you shut down. Just reopen "In Cognito" again upon re signing in.

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K

Kjsalem

New Member

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2 Messages

4 years ago

has there been a solution to this?

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K

New Member

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2 Messages

4 years ago

As of 8-26-20, this problem is still not fixed! It started for me a few weeks ago, and none of the suggested "solutions" work. Even if I log out of the primary yahoo (sbcglobal) email (mine) and even if I switch from Chrome to Edge, it won't recognize my wife's yahoo (sbcglobal) email account. She can log in from her Macbook or from her iphone, but not on the PC desktop. It used to work just fine. we'd jump ship if it weren't such a hassel to change email providers.

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ATTHelp

Community Support

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232.1K Messages

4 years ago

Hello @mike_mann, thanks for your reply we’ll be glad to help with that.

It sounds like this issue may be a bit different in that you are unable to access your wife’s email at all on the PC rather than accessing it but having to sign out and back in. Is that correct?

If so, the suggestion would be to send feedback about the issue to our email team. Here is how:

Access your primary email through our Currently website.
2. Click on the Gear for settings
3. Click on the Give Feedback options
The feedback is monitored and should be responded to quickly.

If not, and you're having the other issue being you can access her email but have to sign out instead of easily switching between the two, I believe that issue is still ongoing.

A couple of alternatives we can suggest for that would be:

Use a 3rd party email client to manage your emails.
Open a separate window using your web browser's private browsing or incognito mode feature. You can find this in your browser menu.

Please let us know if this helps address the problem.

Jeff, AT&T Community Specialist

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mike_mann

New Member

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2 Messages

4 years ago

Thank you, Jeff. You're correct, that my wife's email can't be accessed at all from our PC, whether I sign out or not. I've left a description of the problem as feedback on the currently website, as you suggested. I hope a solution can be found.

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AT&T Community Forums

gaichinger78