Tutor
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8 Messages
smart home manager notification of "internet offline" when internet up and working
Hello, i access SHM from a new samsung galaxy S10+, thus far it has been a very useful tool. i typically access SHM on wifi, yesterday i upgraded my internet to much higher speed. SHM reflected this in a speed test.
i attempted to bring up SHM later in the evening, got offline notification (see attached). i was in an area of best wifi strength and internet was working fine (verified thru IG and Yahoo). i couldn't get anything other than the notification. restarted phone, nothing. i thought there might be corruption in app so i uninstalled then reinstalled, got the sign in page and all good. later in the evening i brought it up again, notification back. did the same procedures (restart - no good,uninstall/install and up, works fine).
wondering if this is an anomaly or indication of problem with my phone? other than this phone has been great, no issues.
thank you in advance for any input or suggestions
Al_
ATTHelp
Community Support
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232.1K Messages
5 years ago
Hi There @Al_b_sure
We understand that you are having some problems with SMH app. We can look at that together.
Like you have stated you have already uninstalled and reinstalled the app and that seems to of fix the issue, but the issue does come back each and every time.
This brings a question to mind. What happens when you close or exit the app? Are you closing correctly?
Please let us know.
Matthew, AT&T Community Specialist
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Al_b_sure
Tutor
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8 Messages
5 years ago
Matthew,
thank you so much. I wasn't logging out or closing the app properly. i followed your suggestion after you posted this and again right now. each time i logged in later and it worked perfectly, no notifications. thank you so much for answering my question and providing a resolution!
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ATTHelp
Community Support
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232.1K Messages
5 years ago
Hi @Al_b_sure,
We're glad to see that Matthew was able to solve this for you! Thank you so much for choosing AT&T and be sure to let us know if you need assistance in the future!
Aminah, AT&T Community Specialist
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