New Member
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1 Message
McAfee Security Suite Install
I have a new computer. It has a clean install of operating system on it. Tried to download the McAfee security suite but it tells me I am not eligible for it due to my internet speed. This makes no sense because I have had the free suite for years on my old computer. How can I get the free software to install?
ATTHelp
Community Support
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232.1K Messages
2 years ago
We appreciate you taking the time to make sure that we are aware of the issue and want you to know that technicians are already working toward a resolution as quick as possible. We apologize for this inconvenience.
In the meantime, you can access our free McAfee trial.
If you have any other questions, let us know!
Thank you for contacting AT&T Community Forums!
Raiden, AT&T Community Specialist
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edshack
New Member
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7 Messages
2 years ago
It's been over a month and this issue is still unresolved.
Are the technicians actually working on it or is it on a list to be looked at someday?
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JefferMC
ACE - Expert
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35.5K Messages
2 years ago
The issue that had existed since this spring was resolved about 3 weeks ago. You should be able to download the McAfee suite by going through your AT&T account.
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edshack
New Member
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7 Messages
2 years ago
Should is a key word there, Can't is the real result. I tried today... I actually paused while typing this message and tried again.
I receive the message even tho my internet is well above the 3M limit for free McAfee:
Eligibility
To learn more, or to place an order for AT&T Internet products, please visit att.com/dsl.
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edshack
New Member
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7 Messages
2 years ago
I even tried the low speed link where I'm supposed to be able to buy it for $5 a month and get the same message.
They have not fixed this issue but say they are working on it every time I call or chat them.
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