Inbox issue on iPhone

Hello. I have a BellSouth mail account. IMAP. All of the folders sync 100% (Sent items, Deleted items, etc.),

but sometimes (not every time) an email will show up in my BellSouth account Inbox on my PC and Webmail, but not on my iPhone's

Inbox.

Any ideas or suggestions would be appreciated. Thank you.

Responses

ATTHelp

Community Support

•

231.5K Messages

4 years ago

Hi @HalMemphis,

You will want to make sure the email is in your webmail and not being deleted by your PC or other device. If it's in there, on your iPhone, drag down to have it check for mail. It should tell you "Updated Just Now." If the mail comes through, it's because the iPhone hasn't checked for your mail yet. You can change the settings on your Password & Accounts section on how often you want it to Fetch New Data.

David, AT&T Community Specialist

16

0

H

HalMemphis

New Member

•

25 Messages

Thank you David. Appreciate you taking the time to reply. Have checked each of the suggestions you offered, but the issue remains.

Like

4 years ago

0

ATTHelp

Community Support

•

231.5K Messages

We're glad to help @HalMemphis,

How often did you set to Fetch New Data? You indicated it happens sometimes - how often does it happen?

Kenneth, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Like

4 years ago

0

H

HalMemphis

New Member

•

25 Messages

Thanks, Kenneth. There is really no pattern to when it happens. Currently Fetch is on Automatically. Also, though I understand they each have their own operating system, the Inbox on my iPad syncs fine.

Like

4 years ago

0

ATTHelp

Community Support

•

231.5K Messages

No problem, @HalMemphis.

Send a test email to att-test@att.com from both your iPhone and IPad, then check for the automatic reply from AT&T confirming your email is set up and working properly.

Kenneth, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Like

4 years ago

0

ATTHelp

Community Support

•

231.5K Messages

also, @HalMemphis with iOS 11 and later, and iPadOS, Automatically is set by default.

Your device will fetch new data in the background only when your device is charging and connected to Wi-Fi.

Kenneth, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Like

4 years ago

0

AT&T Community Forums

HalMemphis

Inbox issue on iPhone

ATTHelp

HalMemphis

ATTHelp

HalMemphis

ATTHelp

ATTHelp

Did this help you?

HalMemphis

Inbox issue on iPhone

ATTHelp

HalMemphis

ATTHelp

HalMemphis

ATTHelp

ATTHelp

Related Conversations

Did this help you?

Tags