After tech visit with no Uverse internet connection, now we have constant buffering issues, HELP!!!

 I also read something about disabling ipv6, but is this done within the router settings and then separately on the control panel through the network? I tried this last night with no succuess, but then I checked again this morning and everything works as it should. Does it just take a while to kick in or why didn't it work right away after I shut ipv6 off?

@danp13   Make sure you shut it off correctly:

Disable IPv6 in all Uverse RGs info here:

https://forums.att.com/t5/Equipment/Slow-connection-using-Google-Facebook-and-certain-sites-after/m-p/3860323#M382

If a 2wire/Pace/Arris RG (3800/3801/5031/5268) click the Go here link at top of the orange globe on the page of the link above.

Make sure to also disable IPv6 in Win local area and wireless connection properties.

Good luck 😉

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

@danp13   Can try this:

I'd do a whole house reboot.

Unplug the RG and DVR and STB(s)and any WAP for wireless receiver(s), wait 30 seconds and plug the RG back in.

When that turns all green, then plug the DVR back in and wait until it reboots.

Then if there is a WAP, plug it in and let it turn green. Make sure it is 5-6' from the RG.

Then plug in the STB(s), wait til it reboots and see if

Acronym Guide so you understand all terms: http://www.dslreports.com/faq/17724

Then this if needed:

If the DVR functions are still not working properly, try a Non-Destructive Disaster Recovery.

Unplug the power cord of the DVR from the back of the box and wait ten seconds. Plug the DVR back in.

When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.

Plug the DVR back in on the third time and leave in. A gear with a status bar at the bottom of the screen should appear.

If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.

If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery (FDR will erase recordings)

Re-downloads all the software. N-DDR will NOT erase recordings, takes a bit of time or so. I do one every few months to get rid of any bugs in the software. Good luck 😉

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Hi @danp13,

We saw your private message. Make sure there is nothing around the modem like speakers or electronics. Also, if you have multiple devices connected, remove them and test. An option would be to update the channel. That has resolved some issues. Check out this article, it  may help. 

-ATTU-verseCare

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@danp13 wrote:
@mibrnsurg I don't have tv, only uVerse internet. I do have DirecTV.

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@danp13   Your original post mentions IPTV, that's what Uverse TV is, so assumed you have a Uverse DVR.

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more