AT&T Community Forums

Can't host PS3 games or chat sessions online. Please help.

Not sure what topic this really goes under, but since about the middle of September, my PS3 consoles stopped allowing me to play certain games online. Specifically, I can't host game sessions. I can join other player's game sessions, I can sign into the PlayStation Network, browse the internet on the PS3, watch YouTube, etc., but I can't host co-op game sessions. I can't even host chat sessions on the PS3. It's been getting frustrating to have to tell my online friends that I can't invite them and that they have to invite me since I'm having internet problems. Every time I try hosting a game or a chat session, it takes forever to create the session and then comes back with the message "Failed to create session" or an error code/message (8002231D) "Connection to the server timed out" depending on the game. This happens with all of my Resident Evil games that have online co-op, as well as Soul Calibur V.

I have been with AT&T Uverse for several years using a wireless connection to play online games and I've never had an intermittent issue like this before. Again, this just happened abruptly around the middle of last month and it has remained this way ever since. I have a laptop that connects to the WiFi just fine.

One thing I know of is that I visited a friend's home and tested out hosting a co-op session from their ISP (They have Xfinity Comcast) and it worked perfectly!

I don't know what's been causing it, so I performed many troubleshooting steps in hopes of correcting the problem and nothing has worked.

I've contacted Sony PlayStation support about it, and after troubleshooting with them, they resolved that it was my ISP

I attempted troubleshooting with Capcom support which they also resolved was my ISP

I have tried setting up a static IP address or putting it into a DMZ.

I have attempted port forwarding.

I tried making configuration changes to the WiFi in the router via other forum posts

I have tried connecting my PS3 directly to the modem to rule out wireless interference

I have rebooted my modem.

I have even factory reset it.

I have contacted At&T technical support 3 times last month and they couldn't seem to help me. They once transferred me over to ConnecTech who only wanted me to pay them to get this issue resolved.

I tried AT&T support chat again just yesterday and they said they have detected an issue in the line, going on to say that it is related to the network and that they would send out a service technician to fix it. The technician was supposed to arrive between 4PM and 8PM, it is now going on 9:20 PM and no one has been here.

Is it possible that a line issue can simply prevent hosting online co-op sessions? Like I said, I can join other player's games, I can connect to the internet, use the YouTube XL, browse the internet and connect to the PlayStation Network just fine. I just can't host sessions. This is very annoying and I'm getting exhausted troubleshooting this every weekend I have off. It'd just be nice to enjoy my days off being able to play online.

It is my understanding that there's experts on this board that can possibly help with this problem, or can point me in the right direction for troubleshooting so I can contact AT&T support again.

Once more, I have AT&T Uverse, I have a NVG589 Arris Modem/Router, and I have two PS3 consoles that both can't host co-op game sessions online. I don't have TV or phone services through AT&T.

Responses

Rated185

Mentor

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25 Messages

6 years ago

Ok, so I did a lot of researching about server farms locations in Houston Texas to see if Hurricane Harvey had hit the At&T System that caused it to stop hosting games on PS3 or even Stopping Share play on the PS4. I found a central office on Houston that the street address is 3303 Weslayan St, Houston, TX 7702. I noticed that this address is one of the server farms that I believe that Hurricane Harvey had hit which might've made an issue to their system. Another server farm location address that I probably think that hit their system is 9051 Park W Dr, Houston, TX 77063. I was curious if those two were the server farms that @brauski14 you were talking about. As you mentioned in thread 102.

@Moose528 I had the same issue, This all started after a week whenever we have had the Solar Eclipse back in August and then after Hurricane Harvey hit Texas.

@DavidCS Thanks for the update we will do the same thing help and support to get this issue fixed.

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brauski14

Mentor

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42 Messages

6 years ago

@Rated185 When I googled servers for AT&T, I found a site that showed what servers were owned by AT&T, and there were none in the hurricane area in Texas. There was a sub category of servers AT&T used (the server farms I was referring to in the post), and although I did not take a note of the actual addresses of them, I did see they were in Houston and may have been affected by hurricane Harvey.

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DavidCS

Community Support

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1.7K Messages

6 years ago

Hi,

We were hoping to do some further troubleshooting. For anyone that has the time, if you could please send me a private message with your account number and a good number to reach you.

David, AT&T Community Specialist

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brauski14

Mentor

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42 Messages

6 years ago

@DavidCS I just sent you the info you requested hope we can work together to resolve this issue asap.

Thanks

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xina56

Tutor

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2 Messages

6 years ago

here in georgia is the same problem with ps3 cannot host game i have services with at&t also , when i call them with that issue a tecnician came and he said everything was ok that the problem was my console i when to a friend that have services with charter and i have no problem with ps3 hosting game, unfortionally at&t is the only services in my area or i will change right now, they don't care just keep saying lies and do nathing

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brauski14

Mentor

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42 Messages

6 years ago

@RD_S666 @Rated185 @DavidCS Ok tonight I opened Ace Combat Infinity and lo and behold I created a room been 3 months since I was able to host a room, I haven't tried the text chat function yet. I have yet to see anyone enter the room but will update later if I was able to get seen online.

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brauski14

Mentor

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42 Messages

6 years ago

@RD_S666 @Rated185 @xina56 @DavidCS Ok an update: I hosted a room in Ace Combat Infinity and it was a success, I also created a text chat room on the PS3 and it worked flawlessly. I had sent to DavidCS my info and he gave that info to the right division who made some changes to the server in my area. I do hope the changes made, will be made in all the other areas, and that it resolves all of the game issues you are having. Big thanks to @DavidCS for his efforts in resolving the issue I was having and do hope the fix will resolve it for everyone else.

Thanks to @RD_S666 for starting this topic so we could all get our frustrations out and that AT&T was able to finally resolve it (at least in my area of Central California)

Let the Games Begin LOL

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Rated185

Mentor

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25 Messages

6 years ago

@brauski14 The Issue For In My Area Here In Houston Texas hasn’t got fixed it. But how did you fix this issue ?

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Clockwork1990

Teacher

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7 Messages

6 years ago

Same Here The Issue Hasn’t got fixed here in San Antonio Texas Neither.

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eekay182

Teacher

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7 Messages

6 years ago

I'm glad things are working for you, but it may be just a regional thing or for your specific type of game, I'm afraid. I'm playing Dark Souls in the Midwest and I still can't host a session.

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