Contributor
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1 Message
AT&T Yahoo Email Account suspended
I have been receiving emails on my ATT.net account uneventfully. This morning at 6:30 AM I was locked out of my account. Below is the message I get.
"You no longer have access to your AT&T Yahoo! account m******h@att.net because your AT&T Yahoo! Internet services have been suspended. If you want to continue using your AT&T Yahoo! ID m******h@att.net, please call AT&T Customer Service to reactivate your AT&T Yahoo! service."
Can you help?
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Official Solution
ATTHelp
Community Support
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231.7K Messages
6 years ago
Hi @mehranh
There are several scenarios that can lead to your email acount being suspended. Do you have active Internet service at the moment? If so, are you caught up on your bill? We have some email troubleshooting information you should take a look at, as well as some tips on how to unlock your email.
Aminah, AT&T Community Specialist
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mary80908
Contributor
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2 Messages
6 years ago
Same message here. Spent hours on the phone yesterday and no one at ATT seems to know what is going on?
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droach80023
Tutor
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2 Messages
6 years ago
I had the same problem this morning. This appears to be related to the unmerging of Yahoo and AT&T email accounts. But when I try to log into my AT&T email account via the att.net website, it takes me to an AT&T/Yahoo web page. If I enter my AT&T email address and password, I get the 'services suspended" message mentioned above.
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mary80908
Contributor
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2 Messages
6 years ago
The message (as below) seems to imply these accounts can be "reactivated" but after 6 hours of phone calls to ATT yesterday, no one seems to know how to do this? I do have one very kind person who is working on an answer but no luck yet. I really don't want to lost 12 years worth of emails without any warning that this account was being "suspended". This was a FREE email account via Yahoo. No other ATT accounts held. The phone numbers listed also are not helpful as the computer phone tree does NOT have any options that fit this problem.
You no longer have access to your AT&T Yahoo! account ---------@att.net because your AT&T Yahoo! Internet services have been suspended. If you want to continue using your AT&T Yahoo! ID ----------@att.net, please call AT&T Customer Service to reactivate your AT&T Yahoo! service.
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Lisahawk
Contributor
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3 Messages
6 years ago
they help and it takes only minutes . Cindy was great ! [Edited to comply with Guidelines]
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Lisahawk
Contributor
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3 Messages
6 years ago
they help and it takes only minutes . Cindy was great ! [Edited to comply with Guidelines]
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harbisgirl
Tutor
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12 Messages
5 years ago
I'm desperate. I've been locked out of my email account for over a week. After 8 days and 11 different AT&T customer service reps, nobody can figure it out and they've told me to give up and make a new email account. I've had this account for almost 20 years and it has whole life in it. Here is how it went down and what has transpired in the last 8 days:
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harbisgirl
Tutor
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12 Messages
5 years ago
Thank you! I saw you posted this earlier but the number was removed, I was so bummed LOL
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Kathy091051
Contributor
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1 Message
5 years ago
The same thing happened to me have you had any luck?
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DocLarry
Tutor
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4 Messages
5 years ago
You no longer have access to your AT&T Yahoo! account ---------@att.net because your AT&T Yahoo! Internet services have been suspended. If you want to continue using your AT&T Yahoo! ID ----------@att.net, please call AT&T Customer Service to reactivate your AT&T Yahoo! service.
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