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Contributor

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1 Message

Tue, Jul 10, 2018 10:55 AM

AT&T Yahoo Email Account suspended

I have been receiving emails on my ATT.net account uneventfully.  This morning at 6:30 AM I was locked out of my account.  Below is the message I get.  

"You no longer have access to your AT&T Yahoo! account m******h@att.net because your AT&T Yahoo! Internet services have been suspended. If you want to continue using your AT&T Yahoo! ID m******h@att.net, please call AT&T Customer Service to reactivate your AT&T Yahoo! service."

Can you help?  

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Brand User
ATTHelp

Administrator

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114K Messages

2 years ago

Hi @mehranh

 

There are several scenarios that can lead to your email acount being suspended. Do you have active Internet service at the moment? If so, are you caught up on your bill? We have some email troubleshooting information you should take a look at, as well as some tips on how to unlock your email.

 

Aminah, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

Same message here.  Spent hours on the phone yesterday and no one at ATT seems to know what is going on? 

 

Tutor

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2 Messages

2 years ago

I had the same problem this morning.  This appears to be related to the unmerging of Yahoo and AT&T email  accounts.  But when I try to log into my AT&T email account via the att.net website, it takes me to an AT&T/Yahoo web page.  If I enter my AT&T email address and password, I get the 'services suspended" message mentioned above.

Contributor

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2 Messages

2 years ago

The message (as below) seems to imply these accounts can be "reactivated" but after 6 hours of phone calls to ATT yesterday, no one seems to know how to do this?  I do have one very kind person who is working on an answer but no luck yet.  I really don't want to lost 12 years worth of emails without any warning that this account was being "suspended".  This was a FREE email account via Yahoo.  No other ATT accounts held.   The phone numbers listed also are not helpful as the computer phone tree does NOT have any options that fit this problem. 

AT&T Service Suspension
 
 
AT&T Yahoo! services suspended

You no longer have access to your AT&T Yahoo! account ---------@att.net because your AT&T Yahoo! Internet services have been suspended. If you want to continue using your AT&T Yahoo! ID ----------@att.net, please call AT&T Customer Service to reactivate your AT&T Yahoo! service.

  • To reactivate AT&T Yahoo! Dial, call 1-866-SBC-DIAL (1-866-722-3425).
  • To reactivate AT&T Yahoo! DSL, call 1-877-SBC-DSL5 (1-877-722-3755).
  • In case you forget your password, Yahoo! will help you. Take note of your Security Question, alternate email, date of birth and zip code. These fields will help you reset your password if you ever forget it.

Contributor

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3 Messages

a year ago

they help and it takes only minutes . Cindy was great !     [Edited to comply with Guidelines]

Contributor

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3 Messages

a year ago

 they help and it takes only minutes . Cindy was great !   [Edited to comply with Guidelines]

Tutor

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12 Messages

a year ago

I'm desperate. I've been locked out of my email account for over a week. After 8 days and 11 different AT&T customer service reps, nobody can figure it out and they've told me to give up and make a new email account. I've had this account for almost 20 years and it has whole life in it. Here is how it went down and what has transpired in the last 8 days:

 
About 2 weeks ago I was locked out of my email account randomly. I assume someone tried to hack the account and it was locked. I reset the password and everything was fine. Then 2 days later, I was on another laptop and tried to log in - and that made it angry. It locked me out so I reset the password again. But the new password would not work. It would allow me to change the password and it would even say Congrats, You've Changed Your Password, Click Continue. So I'd click continue and it would direct me to the Yahoo login page and ask for my username - (my user name here) @ sbcglobal.net. I'd click Next and then it would ask for my password. I'd enter my new password and click Next, but then it would go back to asking for my username - it just cycles over and over and then locks me out. I've cleared the cache and  browsing history a million times. I made sure java and flash are up to date. I've tried two different laptops, tried both Chrome and IE. I've tried waiting 2 hours, 4 hours, 12 hours, 24 hours, 48 hours, 72 hours for any lockout timelines to expire but that isn't it. The reps will reset my password and text me the key, tell me it looks good on my end and I should be good...but it doesn't work. I've done that hundreds of times over the last 8 days. I've done it on att.net, att.com, yahoo.com.  The closest I got was on att.net - it actually allowed me to sign into my ATT account and said Hi Sabrina! But there was a red icon over the MAIL link, indicating it was not working. There are two MAIL links on the main AT&T page - one on the top right, and one in the left menu. The one on the top right has the red caution icon. When I click on the one on the left, it takes me to the Yahoo login screen and cycles over and over until it locks. So I think it is on the Yahoo side. At this moment, it allows me to log into att.com, att.net but just locked when I tried to log into the iphone app. It seems AT&T has given up on me and I don't know what to do. They said since I have a free account and no longer have any paid AT&T services that they won't help. But it's not my fault, I moved out to the country and AT&T doesn't service our area. Please someone help me get back into my email.

Tutor

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12 Messages

a year ago

Thank you! I saw you posted this earlier but the number was removed, I was so bummed LOL

Contributor

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1 Message

a year ago

The same thing happened to me have you had any luck?

Tutor

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4 Messages

a year ago

AT&T Yahoo! services suspended

You no longer have access to your AT&T Yahoo! account ---------@att.net because your AT&T Yahoo! Internet services have been suspended. If you want to continue using your AT&T Yahoo! ID ----------@att.net, please call AT&T Customer Service to reactivate your AT&T Yahoo! service.

  • To reactivate AT&T Yahoo! Dial, call 1-866-SBC-DIAL (1-866-722-3425).
  • To reactivate AT&T Yahoo! DSL, call 1-877-SBC-DSL5 (1-877-722-3755).
  • In case you forget your password, Yahoo! will help you. Take note of your Security Question, alternate email, date of birth and zip code. These fields will help you reset your password if you ever forget it.

Tutor

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4 Messages

a year ago

I hope the above information is helpful.  It worked for me, but it took a while on the phone.  Then afterwards, I got an invoice that I had been instructed to ignore.  Ignoring it only resulted in another invoice.  Then I spent a long time on the phone getting that resolved.  Good luck.

Tutor

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3 Messages

a year ago

Call 1-877-353-6972. These people can fix your problem quickly.

Tutor

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3 Messages

a year ago

I found 1-877-353-6972 helped me quickly.

Contributor

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2 Messages

10 months ago

I have two old dial up prodigy accounts that worked fine until Tuesday, June 4, 2019.

 

They are both suspended, no explanation of any kind. Att reactivation can provide a way to recover passwords, I can log onto att.net, but the email envelope has a red error icon and will not work.

 

I have been on the phone 20 hours, some with Yahoo, most with att. I am referred to the billing dept by the reactivation department. Neither department knows how to lift the suspension. If I could recover my email folders, I would abandon these accounts after I notify all parties of the new email. But I can't send or receive email.

 

Can you help?

Tutor

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4 Messages

10 months ago

Same thing happened to me… my account was suspended with no explanation.
The final solution did come from someone in the billing department for the “dial-up” service.
Her explanation was that my account was not being billed for any “dial-up” service. But an automated billing computer didn’t understand this and was continuing to accrue unpaid bills to my account. At some point, the amount became so great that the computer took action and suspended my account.
The person in billing had to go back and clear all the incorrect, unpaid billings and then she could reactivate my email account.

Hope this helps.
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