New Member
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5 Messages
At&t is garbage
At&t is the worst internet service i have ever experienced. They claim 1000 mbps for internet speed, but I get 10 on my ps4. I previously used an extender prior with no issues, but after AT&T I get to experience their dog water connection. I contact support twice and all they did was routine garbage and tried port forwarding. Today when I called I got the joy of being pushed off to every department being put on hold 30 minutes at a time. After being put on hold for the 5th department I hung up and sent a crude email CEO John Stanky. After spending my entire trying to come up with a solution, I think tonight will be the last time I deal with this garbage service and give my money to a company that has functional internet.
Update: I chatted with att tech support where I was pushed onto a supervisor who ran a diagnostic test yet again and gave me a number for the fiber team.
If anyone has any recommendations for real internet please let me know. I hope At@t goes out of business and by the way they treat customers it looks like it'll be soon.
Constructive
Former Employee
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32.9K Messages
3 years ago
AT&T is not going out of business
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Ssan0417
New Member
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5 Messages
3 years ago
Based on the fact their stock is close to 5 year lows that would say otherwise.
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tonydi
ACE - Guru
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9.9K Messages
3 years ago
O rly?
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Constructive
Former Employee
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32.9K Messages
3 years ago
They profited a couple billion dollars so far this year they aren’t going anywhere.
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Constructive
Former Employee
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32.9K Messages
3 years ago
I seriously doubt you actually emailed John stankey he’s unattainable to employees much less the general public.
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ATTHelp
Community Support
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231.5K Messages
3 years ago
We'd be happy to help you with your Internet speed, @Ssan0417.
Let us get more details so we'll know where to begin:
If you haven't done so yet, we suggest that you read our article on Troubleshooting slow AT&T fiber. It could help you determine the cause of the slow speed.
We'll be awaiting your reply.
Aminah, AT&T Community Specialist
(edited)
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Ssan0417
New Member
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5 Messages
3 years ago
Only PS4, AT&T test shows 900 mbps speed, and I tried port forwarding and creating a guess network which did not help.
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ATTHelp
Community Support
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231.5K Messages
3 years ago
@Ssan0417
Use our guide on Connecting your PlayStation to Wi-Fi to make sure it's set up correctly and try out the troubleshooting options.
You'll find them under the section titled Slow Speed Troubleshooting at the end of the article.
Let us know how it went.
Aminah, AT&T Community Specialist
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gr8sho
ACE - Professor
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5.4K Messages
3 years ago
@Ssan0417
How is the console connected to the gateway?
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Ssan0417
New Member
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5 Messages
3 years ago
I connected it through wifi with and without an extender. Used an ethernet directly to the extender. Today I used an ethernet directly into the modem and got about 30 for download speed. I use fiber 1000
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