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6.7K Messages

Thu, Oct 9, 2014 11:26 PM

Troubleshooting your Playstation

How To:

 

  • Connect your Playstation 3 Wirelessly
  • Connect your Playstation 4 Online
  • Slow Speed Troubleshooting

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Official Solution

Community Support

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6.7K Messages

6 years ago

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Connecting your Playstation 3 Wirelessly

 

  1. Select Settings.png (Settings) > Globe.png (Network Settings) > [Internet Connection Settings]
  2. Select [Easy] > Wireless > Scan
  3. Select the access point you want to use.
  4. Get the SSID and Network/Encryption Key off the sticker on your U-verse gateway

 

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Connecting your Playstation 4 Online

 

  1. Select the Settings menu
    PS4_1.jpg
  2. Select Network
    PS4_2.jpg
  3. Select Set Up Internet Connection
    PS4_3.jpg
  4. Select either Wifi or LAN Cable, whichever is your preferred setup
    PS4_4.jpg
  5. Select Easy
  6. Follow the instructions for the setup.
    For a wireless setup the SSID and Network key will be on a sticker on your U-verse Gateway.
    2Wire SSID_Key.png

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Slow Speed Troubleshooting

 

  1. If Wireless, try connecting hardwired
  2. Try setting your own DNS address. To do so, instead of an easy setup, choose custom:
    If you left the U-verse gateway with the default configurations, you can manually enter the following information:

    IP Address – 192.168.1.200
    Subnet Mask – 255.255.255.0
    Default Gateway – 192.168.1.254
    DNS – 8.8.8.8
    DNS 2 – 8.8.4.4

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

I keep on putting the correct password for my PlayStation but it keeps on telling me that I’m wrong and that it cants obtain the IP address because a DNS server is not set how do I fix this?

Contributor

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1 Message

a year ago

My internet won’t stay connected on my PlayStation it keep on connecting and disconnecting repeatedly 

Contributor

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3 Messages

a year ago

same here!! my ps4 will say that it is connected to the internet in most connection tests but then will say “connect to the internet” on the home page and will not be able to connect to psn! let me know id you find a solution please!

Contributor

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1 Message

a year ago

Did you get the ps4 to stay connected? This is the problem I'm having setting mines up.

Contributor

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1 Message

a year ago

Ever figure put why? Same issue here

Contributor

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2 Messages

a year ago

I have the same issue.  ATT INTERNET is trash for gaming.  Thank god they got me out of my contract with no cancellation fees.

Contributor

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3 Messages

a year ago

PLEASE let me know if you’ve found a solution!!!

Contributor

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3 Messages

a year ago

i hope this sends a notification to all of you but NOPE. i put it in my firewall setting for my router to allow psn on my device and that worked up until a few days ago. has not been connecting at all and i’m getting very frustrated with the lack of help i am receiving by att!

Contributor

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2 Messages

6 months ago

How do i change my NAT setting to NAT 2? currently on NAT 3.

New Member

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1 Message

2 months ago

my playstation wont connect to my wifi its saying that my wifi is slow or is being use but nobody is on it