Tutor
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10 Messages
Samsung Galaxy Tablet Promotion for GigaPower Customers
Its been three weeks since GigaPower had been installed in my apartment and I am a double play customer - I havent received the Samsung tablet yet. Does anyone have an idea on how much it has taken to receive the tablet?
When I talk to ATT through the online chat, they have not been able to give a definitive answer.
rupesh.bk
Tutor
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10 Messages
10 years ago
Thanks for the quick reply. However, when I placed the upgrade order online, I received a Customer Service Summary document which states the following
"Double/Triple Play Customers: Your Samsung Galaxy Tab 2 will arrive within 4 weeks of installation via UPS. Someone must be present to sign for the package."
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ms_unicorn
Former Employee
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4.9K Messages
10 years ago
Hello, rupesh.bk!
Thanks for posting. It sounds like your tablet may still be on its way. If you'd like us to check on the status of your tablet, please click here to send us a private message.
In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.
In the meantime, feel free to message me with any other questions or concerns!
-Mariana
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rupesh.bk
Tutor
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10 Messages
10 years ago
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ms_unicorn
Former Employee
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4.9K Messages
10 years ago
Sorry about that! It's fixed now.
-Mariana
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rupesh.bk
Tutor
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10 Messages
10 years ago
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ATTHelpForums
Community Support
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2.7K Messages
10 years ago
Hi rupesh.bk,
We received your private message, and one of our managers will be reaching out to you soon.
Thanks,
Jenn S.
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rupesh.bk
Tutor
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10 Messages
10 years ago
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jb56
Contributor
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1 Message
10 years ago
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rupesh.bk
Tutor
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10 Messages
10 years ago
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aridyn
Contributor
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2 Messages
10 years ago
I posted this in the Sales and Ordering section but I guess they don't respond to the forums.
We got Gigapower December 27th of 2013. It is now March 11 of 2014 and we still do not have the Samsung Galaxy tablet. When can I expect this to show up? As it was the installation contractor for the Gigapower did not even show up with proper equipment to test the line to make sure we were at the right speeds. He kept saying no contractor brings their own laptops, which I know I have seen many contractors with their own laptops. I was supposed to pay a total of $177 for the services I receive before taxes and now it's at 230 a month after taxes and fees. I think I was supposed to get HBO for free for three months, which I have paid for the entire time, but I'm not going to freak out about that.
So, with all this, I really want the tablet I was supposed to receive.
Aridyn
03-08-2014 03:26:49 PM
We got Gigapower installed in our apartment December 27th. We still have it, but have yet to receive our tablet. How do we check to see if it even was sent?
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