Tutor
•
7 Messages
Unable to connect iPhone 7 to microcell
My husband’s iPhone 6 will connect to our microcell but my iPhone 7 will not connect
i have restarted both the microcell and my iPhone 7 several times.
Tutor
•
7 Messages
My husband’s iPhone 6 will connect to our microcell but my iPhone 7 will not connect
i have restarted both the microcell and my iPhone 7 several times.
Accepted Solution
Official Solution
OttoPylot
ACE - Expert
•
24.3K Messages
6 years ago
@TNMom1 - if you have an iPhone 6 and an iPhone 7 why do you need the MicroCell? Both phones are capable of WiFi-C (WiFi Calling). Just disable the MicroCell (turn off power) and setup WiFi-C on your phones. The MicroCell has been discontinued so WiFi-C is the preferred method when in-home cellular coverage is weak. AT&T says they will support the MicroCell thru this year but I have my doubts.
On a side note, if the iPhone 6 connects to the MicroCell and the iPhone 7 doesn't, I would look at the settings on the iPhone 7. I'm assuming that the iPhone 7 phone number has successfully been added to the Approved Users List if it is not the phone number used to register/activate the MicroCell. Did you completely turn off the iPhone 7 (not just put it in standby), wait a couple of minutes, and then restart it again?
0
0
Accepted Solution
Official Solution
OttoPylot
ACE - Expert
•
24.3K Messages
6 years ago
@TNMom1 - my daughter is here for a visit and she has an iPhone 7. As soon as she walked into the house, her phone connected to our WiFi network and the "AT&T Wi-Fi" alpha tag appeared. Sometimes the "Wi-Fi" tag will not appear on my iPhone SE, but as soon as I make/receive a call, it appears. If the iPhone 6 connects with no problem for WiFI-C, then it would appear to be a setting on the iPhone 7. I'm assuming you have a family plan account and both phones are on the same account. The reason I ask is that you need a postpaid AT&T cellular account for WiFi-C, so if both of you are on the same account, and one phone works for WiFI-C, and the other one doesn't, that would point back to the phone. I'm also assuming that the MicroCell is disabled when you attempt to setup WiFi-C on the iPhone 7.
My Settings:
Wi-Fi Calling enabled
LTE enabled
Cellular Data On
Personal Hotspot disabled
Cellular Data Options - Enable LTE for Voice & Data
WiFi enabled
WiFi Assist disabled
BT enabled (only because I have a GPS only Apple Watch) so I can use WiFi-C on my watch
iOS 11.2.6
Have you turned off completely the iPhone 7, waited a couple of minutes, and turned it back on with the MicroCell disabled? I forget.
0
0
TNMom1
Tutor
•
7 Messages
6 years ago
Both my husband and I have tried WIFI calling in our home but only get one bar of service, dropped calls, spotty reception. But when his iPhone 6 connects to Microcell his reception jumps to 4 bars and never drops a call.
We have looked at both our settings and they are identical. My iPhone 7 is the first number listed as user on microcell. Have restarted iphone and microcell. Still nothing.😑
I also called ATT support and they tried for one hour but never able to connect iPhone 7.
Disappointed to hear ATT may stop supporting microcell. When it does connect , it is a good solution.
Any other suggestions?
0
0
formerlyknownas
ACE - Sage
•
117.3K Messages
6 years ago
@TNMom1 “One bar” means you have NOT turned on Wifi calling.
“Wifi”. And “Wifi calling” are NOT the same thing. Please open settings and turn Wifi calling on.
support article how:
https://support.apple.com/en-us/HT203032
0
0
OttoPylot
ACE - Expert
•
24.3K Messages
6 years ago
@TNMom1 - disable the MicroCell as I suggested and setup WiFi-C following the instructions that @lizdance40 linked. You may have to completely turn off your phones, wait a couple of minutes, and then turn them back on after disabling the MicroCell, and before setting up WiFi-C because they may still be "looking" for the MicroCell 3G signal.
Do not use WiFi Assist as it has nothing to do with WiFi-C and may in fact cause issues with WiFi-C.
0
0
Avedis53
Professor
•
2.2K Messages
6 years ago
The cell tower signal strength indicator does not indicate the strength of your WiFi signal. You should not refer to the cell tower signal strength indicator when using WiFi Calling but use the WiFi signal strength indicator instead.
It sounds like the OP is either trying to use WiFi Calling with the Mcell still active or more likely has inadequate WiFi coverage due to a poor WiFi signal from their router. The OP needs to provide more information regarding their home network hardware and how it is connected.
0
0
OttoPylot
ACE - Expert
•
24.3K Messages
6 years ago
@Avedis53 - yep. More info is definitely needed.
0
0
formerlyknownas
ACE - Sage
•
117.3K Messages
6 years ago
I would really like to hear back after M-cell is off and Wifi calling is on...
0
0
OttoPylot
ACE - Expert
•
24.3K Messages
6 years ago
@lizdance40 - this sounds more like a setup/configuration issue than a particular MicroCell issue. I've tested the MicroCell with iPhones from the 3GS up to an X and it has always worked as designed. The same for WiFi-C on any Apple phone that is capable of WiFi-C.
0
0
ATTHelp
Community Support
•
231.7K Messages
6 years ago
Hey @TNMom1!
Welcome to the Community! I know how important it is to be able to connect your iPhone 7 to your Microcell.
Thank you so much @OttoPylot, @lizdance40, and @Avedis53 for providing information on the forums, it is much appreciated!
It is recommended to use Wi-Fi Calling as we have phased out microcells. If you would like more information about Wi-Fi Calling, you can see it here.
We are always here for you if you have any questions or concerns. I hope you have a wonderful day!
Jackie, AT&T Community Specialist
0
0