Teacher
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10 Messages
Why I cannot unlock my iPhone7?
I went to AT&T store last month and got an IPhone7. I told the staff that I want a free carrier one, so he gave me one, helped me activated it with an at&t SIM card, I paid $749(before teax), the full price,to it. But yesterday, when I put my another SIM card which from another carrier in it, my new iPhone showed: The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. . .
So I went to Apple Store first, they told me this phone was AT&T locked, I should go to AT&T store. So I went to AT&T store then, the staff told me they can do nothing for me, I can only apply to unlock it online by myself. So I went back home, send unlock appilication to AT&T, they denied me, and the website says "We can't unlock this device because it hasn't been active for at least six months of paid service.. ".Then I reset my phone, and send the application again. Denied again.
Then I called the customer service, the guy just read the same thing on the website to me. I called again, the lady did the same thing. Nothing helped. And I send the application one last time this time, it was still denied.
I am so upset why I paid the full price to my new phone but still need to use AT&t for another 6 months.I am about to go back to my home country in a couple weeks, AT&T does not provide any service there. I have used AT&T for almost 3 years, I had great user experience duirng these years, but this thing really brings me down.
I really hope someone could me help me solve the problem.
Gary L
ACE - Expert
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16.5K Messages
7 years ago
@lizdance40 Shouldn't they be able to get this unlocked or am I reading it wrong?
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formerlyknownas
ACE - Sage
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117.6K Messages
7 years ago
@maod01
It should be able to have an exception made.
Was the phone purchased by you at full price? Can you get a copy of the receipt?
Im puzzled by the comment, "we researched the device...". ????
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
@lizdance40 Thank you!
I thought maybe I was having a brain fart and missing something obvious.
I was kind of shocked, I don't think I've seen anyone come back from @ATTMobilityCare and say they didn't fix it.
@maod01 Did you send a copy of the receipt to @ATTMobilityCare?
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maod01
Teacher
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10 Messages
7 years ago
Yes， I bought the device at a full price which was 749.99 at AT&T store, and here is the receipt, I'll remove it later.
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maod01
Teacher
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10 Messages
7 years ago
@ATTMobilityCare asked for my account number but not my receipt, so I did not.
Thanks for keeping help me.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
That's interesting, is that the activation for $45? It says iPhone 6s. (Or some kind of screen protector that's the same size.)
Does YES mean you send it to @ATTMobilityCare as part of the e-mail?
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maod01
Teacher
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10 Messages
7 years ago
The $45 one is a screen protector, and I did not provide the receipt to @ATTMobilityCare because they did not ask for it.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
You had several conversations and didn't send the receipt? Who cares if they asked for it?
Send them the receipt and ask again.
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