Contributor
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3 Messages
Virus on iPhone
I had a screen pop up on my iPhone that stated 'Apple iPhone is infected with virus and immediate action is required continue and follow the instructions to fix your iPhone do not close this window Exit at your own risk, but there were no instructions was this a scam or does my iPhone have a virus? Need help not a good feeling this is for the phone with this number (479) *** on the account # listed above thanks for your help
[Edited to comply with Guidelines]
Gary L
ACE - Expert
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16.5K Messages
7 years ago
@Simon3 Were you in an app? On the web? At CNN.com or MyFavoritePorn.com?
Do other people have easy access to your phone to have infected it?
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
This is likely ransomware, not a virus. See this Apple article for more info: https://discussions.apple.com/docs/DOC-8071
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
@sandblaster To me "ransomware" means you're locked out of your device. If it's just a popup, then it's scam-ware...
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Simon3
Contributor
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3 Messages
7 years ago
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formerlyknownas
ACE - Sage
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117.5K Messages
7 years ago
It happens to my iPad in safari once in a while. It's adware on mine.
I find the only solution is closes safari, open settings, scroll down to safari, clear website history.
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Simon3
Contributor
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3 Messages
7 years ago
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Gwidorez
Contributor
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1 Message
7 years ago
I don't know about oficial tools, but recently I was rescued from pop-ups on my I-pad by just several clicks macsecurity.net/view/161/
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