unlock request was denied due to too many attempts after submitting only one request

I assume the phone is no longer being used on your AT&T account? When you fill out the unlock request are you filling it out as a non-customer, no AT&T phone number?

If you are and you're still getting the error, call AT&T and ask for tech support.

Hey there! We understand the importance of having an unlocked device, so let's get you the information you need.

In order to ensure complete safety, and to avoid any malpractice, AT&T flags any repeated attempts to unlock. However, no need to worry, you can just go ahead and retry after 24 hours, which is the cooldown period for this action. 

Hope this information helps, and do let us know if you have any other concerns or questions for us in the future.

Thank you for visiting AT&T Community Forums!

MikeN, AT&T Community Specialist.

Is the phone still being used on AT&T? Has it had 6 months of prepaid service, or 60 days of postpaid service? If post paid, is the related account up to date financially?  Including the phone paid off, and the service in good standing?

Are you able to get all the way through doing an unlock request online?  Or are you getting errors and unable to complete?  

Are you using the four to eight digit passcode for your account when requested, not an alphanumeric password?

If you’re outside of the U.S., you can try using a U.S. based VPN to access the unlocking website?  Are you the original owner of the phone who bought the phone from AT&T and used the phone on AT&T?  Do you know for a fact that the phone meets the unlocking requirements?  If you bought the phone from a third party, or a service like eBay, you may have gotten scammed.  If the phone isn’t eligible for unlocking, it’s very unlikely that you’ll be able to do anything about it and AT&T won’t help.

There's nothing wrong with the portal.

If you are getting an error every time, are you outside the USA? Access is sometimes blocked. You would have to use a US VPN to submit an unlock request.

You also might try clearing your cache and cookies.

You'll be asked for your IMEI and your account passcode. If you do not know your four to eight digit passcode you would have to be able to reset it or change it in your online account.

I am within the United States and have cleared my cache and cookies. I have both my IMEI and my PIN. I ultimately went into an AT&T store and the employee verified that I was entering everything correctly. The portal also errored for the employee in the AT&T store, so I am afraid you are quite incorrect about there being nothing wrong with the portal.

formerlyknownas is indeed incorrect. I have also tried, as have many others from other posts I have seen, and most face the issue. formerlyknownas, you are incorrect. Something is wrong on AT&T's end.

Kalera, I found a solution. I called 1-800-331-0500. From there I selected the "chat with an agent" option which led me to an online chat, where I described my issue and the agent (using my IMEI, Number, Pin, Full Name) was able to submit the unlock request (which went through in about 10 minutes) on their side. Hope this helps!

Hello @Needhelp2024,

We understand how important it is to unlock your device. Let's get the information you are looking for.

In response to your question, the reason it locked you out is that you have made multiple attempts to unlock the device. We recommend that you submit the unlock request after 24 hours.

Furthermore, in order to unlock the device, it must meet all unlock eligibility requirements.

Here's the link to get more information about 'device unlock': https://www.att.com/support/article/wireless/KM1262649

Hope this information helps!

Thanks for visiting AT&T Community Forums.

KellyS, Community Forums Specialist.

I tried your link anlso to  unlock my iPhone but it kept telling me I stepped away and have to restart my unlock!

Can’t use the link

I can’t use your lnk 

Before the 24 hours came up it kept saying it would not let us because they were technical issues.