Tutor
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7 Messages
charge for incoming iMessages
It seems my wife and I are being charged for incoming iMessages. We both have iPhones with IOS 5.0 (now 5.1) installed and have iMessage turned on. When I send her a message, her name turns blue and the message is in blue. The same thing happens when she sends me a message from her phone. However, when I view my online charges at ATT.com, all the incoming messages are labeled "Text/IM messaging" and "1Msg" shows up in the "Msg/Kb/Min" column. I see the same thing when I send a text to another friend who does not have an iPhone with IOS 5.0. We haven't gotten a paper bill yet.
Outgoing messages sent using iMessage appear in blue on the phone, are labeled "Internet/MEdia Net" on AT&T's website and the column labeled "Msg/Kb/Min" lists the number of bytes set, for example 82KB. I'm assuming that these are free.
I searched the forums and Apple's Support, but see little or no discussion about incoming iMessages, only sending messages. Are incoming messages all treated as SMS text messages, and will I be charged for them? I am on the pay per text plan, so this matters to me. I had thought that all iMessages would be free between Apple devices, but perhaps that's not the case.
sandblaster
ACE - Expert
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64.7K Messages
12 years ago
No, you should not be charged 20 cents for any iMessage and it does not matter whether it is incoming or outgoing.
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BiknSwans
Tutor
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7 Messages
12 years ago
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BiknSwans
Tutor
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7 Messages
12 years ago
I believe you are right. I was once again looking at our usage on AT&T's website and tried to compare it to what I could see on my iPhone. I had cleared most of the messages on my iPhone, but not all. I noticed that the messages I got from my wife don't show up at all on AT&T's website. I apologize for not seeing this before and I'm not sure how I missed that. All of the incoming messages that do show up on AT&T's website are from iPhones, but they are from other friends and apparently those phones don't have iMessage turned on.
I need to do a better job of educating my friends, and myself. Thanks again for your help.
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Facci
Guru
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785 Messages
12 years ago
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staralfurs
Voyager
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3 Messages
12 years ago
I too am having this issue. Most if not all of the people that I text are on imessage and on my last bill I was charged for 98 text messages at .20 cents each. There are times where I noticed it will be sent as a text (green) when imessage service is unavailable but that has only happened a few times. So I logged into my account to chat with someone LIVE and they basically told me that I need to enroll in a text messaging plan (20$ plan is the only one available) in order to use imessage... I've been a customer with ATT for years and have kept my unlimted data plan which was grandfathered in before they took away the unlimted data so I figured since imessage uses just data it would be free. The guy told me I am paying for the "service" and not being billed for the data. I am so confused... Can anyone clarify this? Below is the transcript of our conversation...
Please wait for a site operator to respond.
You are now chatting with 'ATT'
ATT: I will be more than happy to assist you today with your account. It's my priority to resolve this today and to respond to any other questions you may have. As a valued customer. I will also review your account to ensure that you are getting the best value for your money.
ME: hello i have a question about my billing
ATT: While I am pulling up your account information so I can take care of your bill, do you have any other concerns about your service?
ME: i cancelled my 20$ text messaging plan because most of the people i text are on imessage. i also have unlimted data so thought i wouldnt be charged for text messages but on my recent bill. i was charged for 98 text messages
ATT: you are required to have a texting plan for the imessage service.
ME: but isnt imessage over data?
ME: and since i have unlimted data it should be free?
ATT: That is correct, however you will be needing both data and a messaging plan.
ME: i dont understand
ME: so i have to pay for the 20$ text plan to use imessage?
ATT: That is correct. If you need to learn more, you may also contact Apple directly at 800 694 7466.
ME: i already have unlimited data plan
ME: so imessage is not free with the att data
ME: and only on wifi?
ME: people are telling me different things
ME: so its confusing
ME: and saying it uses data so should just go into your data usage
ME: Actually, if you do utilize it with wifi, you will not be charged for it under text pay per use.
ME: these are all showing free
ME: under data transfer
ATT: Right you are not being charged for it under data pay per use, because you have a data plan.
ME: so then why have i been charged for 98 text messages
ME: using imessage
ATT: However you are being charged for text pay per use because it is required that you have a text messaging plan. Data and texting are two different services, you are being billed for one because you do not have the package while the data plan that you are on is covering for the data transfer.
ME: but almost all of my texting has been imessage
ME: and not regular sms
ATT: That is correct.
ME: i try not to use sms and just imessage
ME: so i just dont understand why i was charged for 98 text messages when i always use imessage
ME: i just want to clarify is imessage free when i am NOT on wifi and on ATT network
ME: even if i have unlimted data
ATT: I will double check on that on the wifi.
ATT: I do apologize, but you will be needing a text messaging plan for the imessage. Wifi is only to avoid using your data plan.
ME: ok so i do get charged if i use imessage when not on wifi and on the att network even though i have unlimted data and imessage uses just data
ME: doesnt make sense but tell me if thats what you are saying
ATT: You will not be billed for it for data since you have the plan but you will be billed for it under text pay per use because you will be needing a text messaging plan for the service. Otherwise it will be $.20 cents per message.
ATT: You will be needing both a data plan and a messaging plan.
ME: the only text plan you guys have is 20$?
ATT: That is the only texting plan that we have available.
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wingrider01
Expert
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12.2K Messages
12 years ago
If Imessage cannot send the message natively it reverts to sms, if the person on the recieving end of the Imessage originated text does not have a iphone with IOS 5.1 on it and imessage active it sends it as a sms message. That maybe the reason you are seeing the text messages charges
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staralfurs
Voyager
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3 Messages
12 years ago
everyone i text has the lastest iphone update and the messages are blue in color.
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kdfederer
ACE - Expert
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13.1K Messages
12 years ago
there are times when the apple servers are not available and the text sent will go as SMS and you will get charged even though all phones are iPhones.
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sandblaster
ACE - Expert
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64.7K Messages
12 years ago
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stufried
Guru
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1.1K Messages
12 years ago
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