Contributor
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3 Messages
Samsung Captivate: no sound except in headphones...
I had recently purchased the Samsung Captivate and until now, its been awesome; however, the sound doesnt work now. I can plug in the headphones and everything comes through loud and clear. I have been in all of the settings and everything is maxed out. I have deleted caches and stopped running services thinking an app was causing the issue. I have power cycled the device mupltiple times and even removed the battery and SIMs card without any luck. I've been to the SAMSUNG website and googled for issues with audio, but i havent found anything. Is this an issue with the phone or is there some administrative setting that i havent been able to find that needs to be checked/unchecked? Please help. Without the volume, this phone has lost much of its usefulness and fun. Thanks.
JRd1st
Teacher
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20 Messages
14 years ago
You should exchange it for a new one since you had it for less than 30 days.
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wuling
Tutor
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2 Messages
14 years ago
Same problem happened to me. The sound was gone AFTER I used the headset, even after I unpluged it. Guess the "spring" inside the jack did not return to the original position after one unplugs the heaset. The short-circuit caused by the headset becoms perminent. Very annoying. Cannot hear any rings when people call me.
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wuling
Tutor
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2 Messages
14 years ago
Follow-up note: I treid to press hard on the speaker as suggested by others here. The sound did recover. Apparently Samsung has a loose speaker issue here. Not sure if a replacement will have the problem fixed or not. Hope it is not a general Galaxy S phone issue. I like the phone interface, but hate to press the speaker in order to get my phone ring....
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btway
Contributor
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1 Message
14 years ago
Thanks for the info, I had no sound on my phone, I did tap it a couple of times on my hand and speakers came back to work... I love this phone and out of 30 days waranty will hope for the best... I'll see how long the sound will work now.
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mbrenda777
Contributor
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1 Message
13 years ago
Well the same thing keeps happinging to me too...I have had this phone since Sept and LOVE IT until now...no noise, I have to check it constantly to see if I have missed calls or texts. Sometimes it works, sometimes it don't & sometimes it starts to make a noise & quit. grrrrrr
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Samsung_Fan
Contributor
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1 Message
13 years ago
Your post helped me with that exact same problem! I went through all settings and even rebooting to no avail. I come across this forum by Googling my problem and found your post and tried what you did. IT WORKED!!! Thabks for posting!
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bsumanrao
Contributor
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1 Message
13 years ago
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jaalul
Contributor
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1 Message
13 years ago
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david007co
Contributor
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1 Message
13 years ago
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jorgeavm
Contributor
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1 Message
13 years ago
Yes! I did that:
http://www.youtube.com/watch?v=Z0ZMUAeaVfo
It seems I have to change the earpiece which is one with the speaker.
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