Contributor
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1 Message
HTC Inspire issue with phone freezing
I keep having the same issue and have had the phone warrantied once for this already. When my phone is on and booted, when I click on the button to take my phone out of sleep mode, the screen will come up where I am supposed to slide the bar down to unlock the phone. However, the screen will freeze and not allow me to slide the bar. Then when I try to take the phone out of sleep mode again for the next several minutes, the screen will stay black, but the home, menu, back, and search buttons at the buttom of the phone will be lit up. When I took my first inspire in to the warranty center they said this was a known issue and that HTC had an update comiing out to fix the issue. However, a couple months later and a new phone, the issue is still persisting and getting worse everyday. Has anybody been able to get past this without getting a completely different model phone?
Accepted Solution
Official Solution
kk327
Tutor
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1 Message
12 years ago
For my phone, i fixed the freezing. I just removed my HTC sense account. It's annoying that the cause is HTC sense.... or at least for me it is, but it did fix the freezing issues I had been having. Not having sense is better than having to pull my battery 20+ times a day.
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hardhat harry
Scholar
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163 Messages
12 years ago
Sorry, first time I've heard about this issue. If you don't get a response here soon, check over at xda developers.
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Zombiehunter
Professor
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3.7K Messages
12 years ago
First I've heard of this as well. My Inspire is rooted and has a different ROM (operating system) and I've never had an issue. If you don't want to root and flash a different ROM (you can read about this at xda-developers.com), then I would take it back again.
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sitnsidewayz
Professor
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1.9K Messages
12 years ago
Do you know if your phone has the Gingerbread upgrade installed? Have you tried a factory reset? I have read using a live wallpaper can cause this issue at times. Also, consider if an app you may be installing is causing this.
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Krista526
Contributor
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1 Message
12 years ago
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damionpat
Contributor
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1 Message
12 years ago
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redpoint73
Professor
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3K Messages
12 years ago
I don't know what the official policy is, if there even is one. But 4 defective phones is a lot, so I would call AT&T and insist on them replacing it with another model phone. Ask for a supervisor or otherwise escalate if they refuse. Pretty sure I've read of customers on here that have switched to a different phone with less than 4 lemons.
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JFizDaWiz
Professor
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2.4K Messages
12 years ago
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ddgrgrl
Tutor
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2 Messages
12 years ago
yes i'm having the same problem and att doesn't give a crap about it.. THey know this is a problem but continue to sell this phone. So i can deal with it or pay 125 for an insurance claim since my phone is 4 days out of warranty.. Yes my second phone in one year that has done this. They won't upgrade, they won't replace and they pretty much told me i'm screwed. I'm tired of att and their lies..
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bfort3msn
Contributor
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1 Message
12 years ago
I have been having the same issues with my Inspire. I just called AT&T yesterday and they are willing to replace the phone but with the same model. I was hoiping to get something different but they stated that was not an option. This is the second one I had I had to take the first one back in less than two weeks for doing the exact same thing. The phones are over priced and it just irks me that you have to jump through hooops with what they call the newest technology just to get a replacement.
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