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Sun, Feb 25, 2018 2:35 AM
My husband’s iPhone 6 will connect to our microcell but my iPhone 7 will not connect
i have restarted both the microcell and my iPhone 7 several times.
ACE - Expert
3 years ago
@TNMom1 - if you have an iPhone 6 and an iPhone 7 why do you need the MicroCell? Both phones are capable of WiFi-C (WiFi Calling). Just disable the MicroCell (turn off power) and setup WiFi-C on your phones. The MicroCell has been discontinued so WiFi-C is the preferred method when in-home cellular coverage is weak. AT&T says they will support the MicroCell thru this year but I have my doubts.
On a side note, if the iPhone 6 connects to the MicroCell and the iPhone 7 doesn't, I would look at the settings on the iPhone 7. I'm assuming that the iPhone 7 phone number has successfully been added to the Approved Users List if it is not the phone number used to register/activate the MicroCell. Did you completely turn off the iPhone 7 (not just put it in standby), wait a couple of minutes, and then restart it again?
___________________________________________________________MicroCell Technical Guide by OttoPylot
Cellular Booster Guide by OttoPylot
"Quick Tips: My Microcell Doesn't Work"
@TNMom1 - my daughter is here for a visit and she has an iPhone 7. As soon as she walked into the house, her phone connected to our WiFi network and the "AT&T Wi-Fi" alpha tag appeared. Sometimes the "Wi-Fi" tag will not appear on my iPhone SE, but as soon as I make/receive a call, it appears. If the iPhone 6 connects with no problem for WiFI-C, then it would appear to be a setting on the iPhone 7. I'm assuming you have a family plan account and both phones are on the same account. The reason I ask is that you need a postpaid AT&T cellular account for WiFi-C, so if both of you are on the same account, and one phone works for WiFI-C, and the other one doesn't, that would point back to the phone. I'm also assuming that the MicroCell is disabled when you attempt to setup WiFi-C on the iPhone 7.
Wi-Fi Calling enabled
Cellular Data On
Personal Hotspot disabled
Cellular Data Options - Enable LTE for Voice & Data
WiFi Assist disabled
BT enabled (only because I have a GPS only Apple Watch) so I can use WiFi-C on my watch
Have you turned off completely the iPhone 7, waited a couple of minutes, and turned it back on with the MicroCell disabled? I forget.
ACE - Sage
@TNMom1 “One bar” means you have NOT turned on Wifi calling.
“Wifi”. And “Wifi calling” are NOT the same thing. Please open settings and turn Wifi calling on.
support article how:
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
@TNMom1 - disable the MicroCell as I suggested and setup WiFi-C following the instructions that @lizdance40 linked. You may have to completely turn off your phones, wait a couple of minutes, and then turn them back on after disabling the MicroCell, and before setting up WiFi-C because they may still be "looking" for the MicroCell 3G signal.
Do not use WiFi Assist as it has nothing to do with WiFi-C and may in fact cause issues with WiFi-C.
The cell tower signal strength indicator does not indicate the strength of your WiFi signal. You should not refer to the cell tower signal strength indicator when using WiFi Calling but use the WiFi signal strength indicator instead.
It sounds like the OP is either trying to use WiFi Calling with the Mcell still active or more likely has inadequate WiFi coverage due to a poor WiFi signal from their router. The OP needs to provide more information regarding their home network hardware and how it is connected.
MicroCell Technical Guide by Otto Pylot
I am not an AT&T employee.
@Avedis53 - yep. More info is definitely needed.
I would really like to hear back after M-cell is off and Wifi calling is on...
@lizdance40 - this sounds more like a setup/configuration issue than a particular MicroCell issue. I've tested the MicroCell with iPhones from the 3GS up to an X and it has always worked as designed. The same for WiFi-C on any Apple phone that is capable of WiFi-C.
Welcome to the Community! I know how important it is to be able to connect your iPhone 7 to your Microcell.
Thank you so much @OttoPylot, @lizdance40, and @Avedis53 for providing information on the forums, it is much appreciated!
It is recommended to use Wi-Fi Calling as we have phased out microcells. If you would like more information about Wi-Fi Calling, you can see it here.
We are always here for you if you have any questions or concerns. I hope you have a wonderful day!
Jackie, AT&T Community Specialist
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Mine still works.
I do have an ATT Samsung using Wifi calling and it works great. Unlike the m-cell, I can use it wherever there is Wifi.
Another not very helpful response from ATTCares.
How can we improve?
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