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New 2024 iPads ??

Will ATT be selling or an upgrade for the New ipads announced today?

Questions

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Problem with communication abroad

I need to go to Russia for a period of 4 months. I told about this in the communication salon. But the connection stopped working after crossing the border (no network signal). I cannot receive SMS messages and therefore I cannot log into my personal account.My friends came to the salon to find out

Questions

10

1

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Wrongful Charged without Resolution

multiple wrongful charges and lack of resolution after 5 months and multiple attempts. Been trying to get this issue resolved since at least December 2023. A user on my account walked into an AT&T store to get an upgraded phone. He walked away with an upgraded phone, as well as a new phone line

Questions

25

3

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Not receiving text messages, calls or voicemails when my phone is off

I've had confirmed that I'm not receiving texts or voicemails when my phone is turned off. AT&T's chat service won't load. Guess I have to blast them here! In the past, when I turned on my phone any texts or voicemails I received while my phone was off would pop up, but apparently that's not in

Questions

7

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AT&T Alliance Program Called My Business! IS IT A SCAM?

Hi, From the business phone where I work at, I got a call from this number: 810-420-1360 The woman on the phone said her name was Jessica from the AT&T Alliance Program and said she wanted to speak to the person that was in charge of our phone systems. She wanted to talk about our plan and rev

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8

0

0

Poor Customer Service

I need to make a complaint about Jeriel M, and his two supervisors Jameson J. and José A. It is Jeriel's lack of professionalism, his lies and him not knowing what to do. Neither he nor his supervisors will answer my or my wife's calls or text messages. I need to resolve this issue ASAP.

Questions

19

3

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Apple ultra 2 watch going straight to voicemail.

When my iPhone is off or not within range any calls on my Apple ultra 2 goes directly to voicemail. I have called AT&T numerous times and went to an AT&T store. All the generic fixes have not worked.

Questions

62

4

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Closed

SMS blocked

Hello, one of our business units SMS is being blocked. It appears AT&T has marked them as spam and now they are unable to communicate to AT&T clients. I submitted a form to Hiya but was informed they did not block our numbers and that another service/carrier likely did. Is there a form I nee

Questions

14

1

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Accepted Solution

Official Solution

Cannot unlock device due to website technical issues

@ATTMobilityCare , Hi, i paid off a phone and it now is ready for unlocking. But when I tried to unlock, after I provide the imei number I get an error saying: website is experiencing technical difficulties. This has been a persistent issue for over one day. Please advise.

Questions

2.5K

10

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Our coverage in Frisco is horrid (Zip: 75033) - Coverage map doesn't mean anything - Moved Two phones to T-Mobile and Better

We have lived in Frisco for three years now and against our better judgement we have stuck with AT&T, but no longer, as we have moved two phones to T-Mobile and plan on moving the rest soon. This is a very prominent area and AT&T has a horrible reputation! It is not the City Council or any o

Questions

32

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(10)
Not receiving text messages, calls or voicemails when my phone is off

I've had confirmed that I'm not receiving texts or voicemails when my phone is turned off. AT&T's chat service won't load. Guess I have to blast them here! In the past, when I turned on my phone any texts or voicemails I received while my phone was off would pop up, but apparently that's not in

Questions

7

0

0

AT&T Alliance Program Called My Business! IS IT A SCAM?

Hi, From the business phone where I work at, I got a call from this number: 810-420-1360 The woman on the phone said her name was Jessica from the AT&T Alliance Program and said she wanted to speak to the person that was in charge of our phone systems. She wanted to talk about our plan and rev

Questions

8

0

0

Conocer el saldo de mi cuenta estando fuera de EEUU

Nesecito saber el saldo de mi cuenta prepaid. El problema es que no estoy en EEUU y este servicio no admite los mensajes fuera del pa?s por lo que al no poder recibir el c?digo de acceso, no me pueden brindar esa info. Yo he realizado dos pagos y no pueden informarme si se ha acreditado y si esos pa

Questions

10

0

0

Leave positive comment

I wanted to commend Brianna, the AT&T manager with whom I spoke at length with on April 30 (2.5 hours!), Brianna somehow managed to resolve a long-standing problem with my wireless/landline account. I had signed up for autopay/paperless billing and for some unknown reason AT&T told me they c

Questions

20

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phone keeps losing total connection to ATT

I have my wifi off so that setting is doing nothing, but for some reason I have 0 ATT signal in the middle of Oklahoma City. I put it in airplane mode and use the phone for a little bit then all of a sudden poof no network connection until i put it back in airplane mode and turn it off. that is the

Questions

25

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Account management email info incorrect?

Hey, Has anyone added a wireless account to a new user id on My ATT and then received an automated email from ATT Account Management that says: You have added the following ATT account to user id: *your user id* And then says Account type: Wireless Last four digits for wireless number: **** Last fou

Questions

26

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Trending Accepted Solutions

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Accepted Solution

Samsung A23 Software Update failed

Yesterday on May 2nd my Phone (Samsung A23) needed a software update ,so I decided to do just that,it was working completely fine etc. Today May 3rd I realize that it was moving very slowly in regards to certain apps ,so I decided to close all apps and restart my phone,and as a result: -the phone

Questions

1K

5

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Accepted Solution

Official Solution

Device Unlock - Need Help!

Hi, AT&T long time small business customer. My daughter is moving to Australia for 1-year. We need to unlock her iphone. Sadly, her existing phone was stolen about a month ago, we replaced it with an Asurion refurb phone.  Paid the $275 to do that.  No biggie.   In order

Questions

250

14

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Accepted Solution

Official Solution

Trade-in credits

I paid off my cell phone. I also had trade-in credits applied to my account. How do I get the rest of my trade-in credit?

Questions

150

5

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Accepted Solution

Official Solution

International travel - Is this the best way?

Attention: International Day Pass prices are changing. Starting May 14, you'll pay $12/day for one line and $6/day for each additional line used on the same day. Hello- I have the International Day Pass feature enabled. However, I am a cheapskate and don’t even want to spend the $10/day

Questions

142

5

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Accepted Solution

Official Solution

Upgraded phone online with Trade-in Promo

So, I ordered my new phone on AT&T's site as a Device Upgrade with the (then current) promo which requires me to trade-in my old device. I got the new phone and everything, including all the packaging and paperwork needed to send in my old phone. The instructions tell me to drop off my trade-in

Questions

105

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