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DIRECTV Equipment

Get help with your DVR, receiver and satellite equipment.

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Confused about DirecTV Hardware Choice

I'm interested in ordering DirecTV satellite service. I prefer that over the streaming service, because I already have a DirecTV dish on my roof (service with that dish ended in 2019). I'm confused, however, about the choice of hardware available: Gemini Receiver or Standard DirecTV Receiver. My un

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Need to talk or email Directv Customer Service

I spoke to several people last week with a problem installing the Directv Gemini remote to our tv. I need to apologize to two of the people, maybe through a supervisor. I ordered the new Gemini remote and received it the next day. When I installed it I had a problem getting past one screen on the in

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Accepted Solution

New: "Your TV does not support this program's content protection" message

After more than 6 years, today I now get: "Your TV does not support this program's content protection. Replacing the TV's HDMI cable with component cables will allow you to view the program".  I am sure that my old high end Panasonic plasma monitor/display (not a TV as it has no tuner) does no

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Gemini air unit keeps locking up

We're having to do a hard reboot by unplugging a couple times of day. Running on fast 500 MB/s AT&T Fiber internet with a Samsung Tizen TV.  I'm suspecting the issues have to do with compatibility with the Samsung.  Please help.  

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alexa interface to genie H44-500 receiver

I've tried several alexa-compatible universal remotes, and nothing seems to pair adequately with the Genie H44-500 receiver I have. The receiver isn't on the pairing list for the remote, and attempting to program the device using my RC73 remote fails on more than half the buttons, including critical

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Using an HR54-700 with DirecTV Sreaming

I recently dropped U-Verse and replaced it with DirecTV Streaming. My LG Smart TV will not allow the DTV app to load. AT&T advised that I needed to rent a 'box' for $5/month extra. I have an HR54-700 from a prior DTV subscription. Can I use it to connect to the net and sent the DTV Streaming s

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Help fix error 775

Unable to fix 775 problem communicating with dish

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How do I change recording settings from record all channels

When recording tv series I get showings from all channels rather than just the current showing.  How do I set up series manager to only record the current upcoming show instead of all the shows repeating on all channels.

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HR54 with multiple Gemini

Just curious if anyone on here is successfully running HR54 with more than 2 Gemini wired to it? Like 3-5 of them.

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Remote not working

Sometimes the remote will arrow down the lists but most of the time it doesn’t work. I tried taking the back off to replace batteries. Problem with that! I cannot get it off. Anyone have a hint for that?

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