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Whether you need to pay your bill, replace a remote control or use the Account Manager, we can help!
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
We have a problem that affects many, but not all recordings. When we play back a recording, it does not begin normally. Instead, the image freezes then breaks up and there is no sound. If we try to fast-forward, the playback jumps ahead by many minutes. Sometimes it will start to play normally, othe
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Hi: I am going to be renting a house for 3 months, they have AT&T Fiber, and I want to use my TiVo box. Any suggestions on how to connect? At home I have Comcast and they supply cable cards for the TiVo, does AT&T do the same?
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I hope someone from AT&T will read this. I had to cancel my u-verse u200 tv service because I couldn't afford it anymore with my fixed retirement income. However, I've been thinking since then about how AT&T and retired folks could have a win win situation. The price I have here is old and
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My gateway was deemed "bad and needs to be replaced" by support. I was sent the new gateway (without the coax connection) and now I can only watch cable on my 1 wi-fi receiver on the back porch. Is it possible to just pick up an ethernet over coax adapter at Best Buy to make the new connection?
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Once again the "Too many sign-in attempts" error code has returned. In order to log into either my ATT account, DirecTV account, or verify my subscription using a firstick app I need to reset my password. The login issue shortly after the data breach. Called tech support and they had no clue.
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I recently requested a new home gateway hoping it would improve my wifi signal. Once I compared the connections of the old and new gateways, I found that my old unit has a coaxial connection labeled "cable line". The new model gateway does not have a coaxial connection. I have three tel
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Just got the new app on mar 2, 2024 for my Houston Uverse account. There are several things I could do on the old app that I haven’t figured out how on the new app. I’ll just name one for now. When looking at the guide to see what is on, there are several channels missing. Example
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So I have tried for weeks and it will not record "So you think you can dance" Even if the show is on air I can't record. This is silly. Why? (BTW: Power cycled 100 times ONE HUNDRED TIMES! so do not ask)
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I recently received a VIP2262 V2 to replace a defective VIP2250. Followed all the self-setup procedure and noted that the green light illuminated indicating it is connected to the Gateway. After the 2262 booted up it displayed this message: "This set top box does not match the account setting
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I received an answer from Bella098 to make a correction of my statement. This is really getting complicated. Bella is a little confused because she/he doesn't realize that the May 1 issue was resolved. I hope I now have the correct replacement for the 2050 and don't yet know if it is. This ev
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The subject says it all. This does NOT affect the Showtime TV channels or the Paramount+ app. This is not the decision of U-Verse, AT&T or DirecTV. https://variety.com/2024/digital/news/showtime-streaming-apps-shutting-down-1235968145/ Please see the Paramount+ and Showtime thread for details
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