In order to receive my husbands military discount we had to transfer the plan out of my name to his.
That was a nightmare all in itself and now the fun begins.
All information from our plan (in my name) for the past 5 years has been removed and no longer accessible.
My husbands "new" plan with a different number has been put under my old id and password. Then they sent him a bill. Even though the old plan was paid uptil August 10th, they billed my husband for the month of July.
I told them that I already paid for July and they statd that his account is "new" and the billing is "new". They will check if I am due any refund and will put it onto the "new" account.
This is double billing at its finest and I have no access at all to 5 years of bills and payments. I will never go paperless again with AT&T.
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