New Member
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25.7K Messages
iPhone 7 $650 missing trade in credit
I participated in the iPhone 7 trade in promo in September on 2 of my lines. I have all my paperwork from in ATT store where they kept my iPhone 6's and did the trade in using the FALL2016TRADE promo code. The credits are still not showing on my bill. Is there a phone number for this program? The online chat agent says I need to go back to the store which we all know is a 30 minute wait and they will just direct me to an 800#. Any suggestions?
formerlyknownas
ACE - Sage
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117.5K Messages
7 years ago
@Seaportnyc See post 20. File a complaint with the BBB
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Zachzinda
Tutor
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6 Messages
7 years ago
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Seaportnyc
Tutor
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5 Messages
7 years ago
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Zachzinda
Tutor
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6 Messages
7 years ago
I am ready to take them to Small Claims Courts. Ive spent hours trying to get this resolved only to be given the run around.
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catyman407
Contributor
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2 Messages
7 years ago
I'm having the exact same problem.
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Zachzinda
Tutor
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6 Messages
7 years ago
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fb88
Teacher
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20 Messages
7 years ago
I am still waiting as well. @ATTMobilityCare said they will contact me again 6/11...
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Zachzinda
Tutor
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6 Messages
7 years ago
Maybe a [Edited to comply with Guidelines] will get there attention!
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IslandWind
Contributor
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2 Messages
7 years ago
I participated in the same trade in back in September 2016 and I never received my credits either. I was told each and every time i was told that the company that does their promotions was an outside company and there was no way for anyone to get in touch with them. And, that I just had to wait until they get around to doing it. This was totally unacceptable and quite stupid and so unprofessional on so many levels. Last week I had them to cancel my service with them. I'm going to fight to get my money back.
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IslandWind
Contributor
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2 Messages
7 years ago
How do I go about filing a complaint against AT&T for fraud and ripping people off?
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