Third party employee enrollment, IMO Accounts

Hello @Xwill04,

Thanks for reaching out! Not having your discount apply can certainly be worrisome. I will be glad to help answer your IMO Discount questions!

You will use the IMO portal for your enrollment, if you are still displaying a pending status, you may need to approve the emailed ticket before it is moved on for processing. This could be what has your request on hold.

As far as having a contact for future questions or enrollments, your manager/superior would be the best resource for further information.

I hope you find these details helpful!

Brett, AT&T Community Specialist

I am enrolled in in the portal. The ticket to have my account enrolled in the actual program itself has been pending status for about 3 weeks now. None of my managers  have a contact. Our contact was our account executive whose position At&t has eliminated.  I work for Apple Retail.

Hello @Xwill04,

Thank you for reaching back out and I appreciate the further information.  I would like to gather and discuss more details, so I will be sending you a private message to your Forum’s Inbox.

I look forward to working this out with you and getting it resolved! I hope you have a fantastic rest of your day!

Brett, AT&T Community Specialist

Hello Xavier,

I just want to touch base to see if you were able to get the IMO discount.  I did sumbit a case on 4/13, but have yet to hear back from them. 

Please let me know if your management was able to get you in contact with someone to apply the discount.

I hope you have a fantastic weekend!

Jessica, AT&T Community Specialist

I also need help with this exact same problem, I work in Best Buy, and all of our Reps have been eliminated as well... Please Advise

Hello @camclap41,

I’m sorry to hear you are having the same issue with your IMO account.  Your manager will be your new point of contact.  We would love to assist you with this, please send a private message to @ATTMobilityCare.

We look forward to hearing from you and I hope you have a fantastic rest of your week!

Jessica, AT&T Community Specialist

Hello @Aallen1982,

Welcome to the Community Forums.  The IMO discount is a great way to get wireless services and I would be happy to go over what it includes.

There are not any current IMO discounts for DirecTV service; however, if you are enrolled in the unlimited plan you are eligible for the $25 Video Loyalty Credit for TV services.

Let me know if you have any further questions!

Jessica, AT&T Community Specialist