Tutor
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5 Messages
Switched to AT&T in Feb. 2016 and not receiving Plenti points for monthly payments
I switched four cell phone lines to AT&T on or about February 6, 2016 and added a fifth line a few weeks later. I have made my February and March 2016 monthly payments, but have not seen my Plenti points show up in my Plenti account. Disappointed with AT&T and Plenti so far.
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
AT&T Social Media Manager
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LetDowninMD
Tutor
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5 Messages
7 years ago
I sent a reply by private message as you asked. I received a response on March 2, 2017 that AT&T was looking into the problem. Here it is March 18, 2017 and no further follow up from AT&T and the problem is still not resolved. AT&T customer service is a joke. With 6 lines of service and DirecTV, I'd think AT&T would prompt and attentive. How long do you expect me to wait for AT&T to fix this problem before I switch to another carrier? Thank goodness AT&T isn't the choice available and it is certainly not the cheapest so why do I stay with AT&T? I think I just convinced myself that it is time to take my money and business elsewhere.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
Have you replied to that asking for an update?
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LetDowninMD
Tutor
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5 Messages
7 years ago
asking my name, account number, wireless number etc. I provide the
information and then I never hear back. It's an endless circle with no
resolution. 😞
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